Complaint 1220708

Complaint Summary

SUSPENSION

Owner Narrative

HERE IS A BRIEF HISTORY OF THE ISSUES INVOLVING THE 1012 CHEVROLET SILVERADO LT TEXAS EDITION AFTER THE PURCHASE DATE OF SEPTEMBER 3, 2012. FIRST, I NOTICED THAT IT HAS INCREASINGLY BECOME MORE DIFFICULT TO OPEN THE FRONT PASSENGER WINDOW FROM THE DRIVER SIDE MASTER CONTROL UNIT AROUND 2014. NOW, I HAVE TO PRESS HARD SEVERAL TIMES TO OPEN THE WINDOW. SECOND, THE OUTSIDE MOLDINGS OF THE DOOR PANELS ARE FALLING OFF STARTING IN MID-2014. THIRD, I HAVE STARTED TO HEAR POPPING NOISES COMING FROM THE BALL JOINTS WHEN THE STEERING WHEEL IS TURNED TO THE LEFT OR RIGHT AT A VERY LOW SPEED STARTING THE BEGINNING OF 2014. THESE ISSUES WERE REPORTED TO THE CHEVROLET CUSTOMER SERVICE AT THE GM HEADQUARTERS IN AUGUST 2015. ON SEPTEMBER 4, 2015, THE TRUCK WAS FINALLY DIAGNOSED BY THE CHEVROLET DEALERSHIP SERVICE DEPARTMENT THAT SOLD THE PICKUP. THE INVOICE DATED SEPTEMBER 4, 2015 INDICATES THE LOWER BALL JOINTS WORN WITH PLAY, DOOR MOLDINGS FALLING OFF, AND THE DRIVER'S MASTER SWITCH SHORTED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.