Complaint 1141331

Complaint Summary

AIR BAGS

Owner Narrative

IN LATE OCTOBER, 2013, I PURCHASED MY 2006 GMC SIERRA C1500 STANDARD CAB, 2WD PICKUP FROM A PRIVATE OWNER. ON OR ABOUT, DECEMBER 01, 2013, I NOTICED THAT THE "SERVICE AIR BAG" WARNING MESSAGE APPEARED INTERMITTENTLY. THE "AIRBAG" ILLUMINATED SYMBOL IN THE DASH INSTRUMENTATION AREA WAS ALSO ILLUMINATED. THIS WOULD RANDOMLY COME ON AND GO OFF DURING NORMAL OPERATION OF THE VEHICLE. I SUBSEQUENTLY TOOK THE TRUCK TO A LOCAL GMC/CHEVROLET DEALER FOR SERVICE OF THIS PROBLEM. THEY CHARGED ME TO FIX THE ISSUE AND IT DID NOT APPEAR FOR ABOUT A WEEK AFTER THEIR REPAIR. I SHOULD HAVE KNOWN BETTER, AS THE DEALERSHIP HAS BEEN UNABLE TO SUCCESSFULLY REPAIR PREVIOUS ISSUES ON OTHER VEHICLES THAT I HAVE HAD SERVICED THERE. THE "SERVICE AIR BAG" MESSAGE HAS BEEN ON CONSTANTLY SINCE ABOUT FEBRUARY, 2014, AS WELL AS THE ILLUMINATED ICON IN THE INSTRUMENT CLUSTER. I HAVE NO CONFIDENCE IN MY LOCAL DEALERSHIP WITH THEIR ABILITY TO REMEDY THE SITUATION AND MAY HAVE TO SEEK THIRD PARTY REPAIR FOR THIS ISSUE. GENERAL MOTORS SEEMS TO HAVE NO WEB SITE TO ASSIST OWNERS AND I MUST NOW GLEAN KNOWLEDGE FROM THE INTERNET IN AN ATTEMPT TO REMEDY THE ISSUE. I CAN FIND NO RECALL INFORMATION FOR MY MAKE AND YEAR OF VEHICLE FOR THIS PROBLEM, BUT, THAT DOES NOT MEAN THAT ONE DOES NOT EXIST. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.