Complaint 1125095

Complaint Summary

STRUCTURE:BODY:DOOR

Owner Narrative

IN DECEMBER 2013 THE PASSENGER EXTERIOR DOOR HANDLE CAME OFF & A FEW DAYS LATER EXTERIOR DRIVER BACK DOOR HANDLE CAME OFF. THE DEALERSHIP DID REPLACE BOTH HANDLES UNDER WARRANTY. HOWEVER, WHILE WE THERE ANOTHER MAN CAME IN WITH THE SAME PROBLEM ON HIS GMC SIERRA. IN OCTOBER 2014, THE EXTERIOR DRIVER DOOR HANDLE CAME OFF. DEALER REPLACING BUT CHARGING CUSTOMER $200+. SERVICE PERSON INDICATED THEY HAVE HAD NUMEROUS ISSUES WITH THE HANDLES ON GMC SIERRAS BREAKING, AS RECENT AS THE LAST MONTH OR SO. IN INTERNET SEARCH THIS SEEMS TO BE A PREVALENT PROBLEM WITH THE GMC SIERRA. OTHER CAR DEALERS HAVE TOLD US THAT THEY HAVE HEARD COMPLAINTS ON THIS ALSO. ALTHOUGH IT MAY NOT BE A CRITICAL SAFETY ISSUE, WHEN THE DRIVER DOOR HANDLE CAME OFF OUR VEHICLE, THE DOOR WOULD NOT LATCH PROPERLY WITHOUT SOME EFFORT. THIS COULD CAUSE AN EXTREME ISSUE IF THE DOOR DOES NOT LATCH. IF THE DRIVER OR ANY PASSENGER SITTING BY A DOOR ON WHICH THE HANDLE BROKE DOES NOT GET THE DOOR TO LATCH PROPERLY IT COULD EASILY FLY OPEN WHILE THE VEHICLE IS MOVING AND COULD BE CATASTROPHIC. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.