Complaint 1123449

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

ON OR ABOUT THAT DATE, DRIVING ABOUT 25 MILES ON RURAL ROADS AT SPEEDS FROM 45 TO 55 MPH, THE DAMPNESS IN THE AIR CAUSED CONDENSATION HAZE TO FORM ON THE INSIDE OF THE WINDOW. I TURNED ON THE DEFROSTERS WHICH CLEARED OFF THE DRIVERS SIDE WINDOW SO I COULD SEE BUT THE PASSENGERS SIDE NEVER CLEARED AND I HAD 0 VISIBILITY TO ANYTHING ON THE RIGHT HAND SIDE OF THE ROAD OR PULLING OUT FROM DRIVEWAYS OR ROADS ON THE RIGHT HAND SIDE. I TOOK IT TO THE DEALER TO GET REPAIRED TO BE TOLD GM HAD A SERVICE BULLETIN ON THIS THAT SHOWED THEM HOW TO REPROGRAM THE SYSTEM TO CORRECT THIS ISSUE. ALSO THIS VEHICLE IS EQUIPPED WITH A REAR CAMERA SYSTEM THAT IS INTERMITTENT IN ITS OPERATION, SOMETIMES BLURRED IMAGES OR SOMETIMES BLANK COMPLETELY. THE DEALER DISCONNECTED AND RECONNECTED THE CAMERA SYSTEMS THINKING THE CONNECTION MIGHT HAVE AN ISSUE BY BEING CONTAMINATED,OXIDIZED, OR LOSS. NOT SURE IF RELATED BUT THE DEALERSHIP HAS REPLACED MY RIGHT REAR SPEAKER SEVERAL TIMES CLAIMING THAT THE SPEAKER IS SEEING SHORTS AND/OR HIGHER POWER OR SHORTING INTERNALLY. BEING THIS IS MULTIPLE TIMES (3 OR 4 TIMES FOR THIS SAME REPAIR) WHAT OTHER ELECTRICAL SYSTEM PROBLEMS WILL I BE SEEING AND WILL ANY OF THESE LEAD TO FIRES OF ADDITIONAL SYSTEM DAMAGE. EVEN WITH THESE KNOW ISSUES AND SERVICE BULLETINS ISSUED ON THE BLOWER SYSTEM AS DOCUMENTED ON THE REPAIR INVOICE, WHILE KNOWING THAT LOSS OF VISION THROUGH THE WINDOW IS POSSIBLE, GM HAS NOT INITIATE ANY CAMPAIGN TO PROACTIVELY FIX THIS. ONLY AFTER THE PROBLEM OCCURS AND IF THE PERSON IS LUCKY TO AVOID ACCIDENTS WILL THEY ADDRESS THIS WHEN YOU COME INTO COMPLAIN ABOUT, BUT BY THAT TIME THEY HOPE IT IS OUT OF WARRANTY SO THEY CAN CHARGE YOU. AFTER ALL IT IS UNSAFE TO DRIVE THE VEHICLE WITHOUT THIS SYSTEM WORKING PROPERLY SO PEOPLE WILL PAY TO GET THIS FIXED. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.