Complaint 1102512

Complaint Summary

SERVICE BRAKES

Owner Narrative

I WAS TAKING MY 4 YR OLD TO SCHOOL THIS MORNING WITH HIS 1 YR OLD SISTER WHEN THE BRAKES COMPLETELY FAILED. UPON APPROACHING A RED STOPLIGHT AT 30 MILES PER HOUR WITH THREE CARS STOPPED AHEAD OF ME I PRESSED THE BRAKE PEDAL AND IT WENT COMPLETELY TO THE FLOOR. I PULLED GEARSHIFT TO THE LOW POSITION AND SWERVED INTO THE VACANT LEFT HAND TURNING LANE TO AVOID THE CARS STOPPED AT THE LIGHT. THEN TURNED HARD RIGHT AS TO NOT ENTER THE BUSY INTERSECTION IN FRONT OF ME WITH NO AVAIL. SOMEHOW WE WERE NOT HIT BY ANOTHER VEHICLE. AT THAT TIME I PULLED VEHICLE OVER TO THE SHOULDER OF THE ROAD WHICH ENDED ABRUPTLY AND TURNED INTO A GRASSY AREA OF A BASEBALL FIELD WHERE THE VEHICLE FINALLY CAME TO A STOP.GM STATES THAT IF THERE IS A BRAKE LINE FAILURE THE VEHICLE STILL HAS BRAKING ABILITY. I CAN TELL YOU FIRST HAND THAT IS A TOTALLY FALSE STATEMENT. MY VEHICLE DASH DID NOT DISPLAY ANY PROBLEM PRIOR TO THIS INCIDENT. WHEN VEHICLE WAS TOW TO MY HOME I PUT KEY IN THE IGNITION TO CHECK MY MILEAGE AND NOW A BRAKE FAILURE MESSAGE IS DISPLAYED.I AM VERY ANGRY WITH GM FOR NOT NOTIFYING ME OF THIS PROBLEM AND NEVER HAD ANY IDEA THERE WAS AN ON GOING ISSUE UNTIL TODAY. MYSELF AND MY TWO CHILDREN COULD HAVE BEEN KILLED TODAY BECAUSE OF THIS NEGLECT. PLEASE DO SOMETHING TO RECTIFY THIS PROBLEM BECAUSE MANY MORE GM VEHICLE WILL HAVE THIS PROBLEM AND INNOCENT PEOPLE AND THEIR FAMILIES WILL BE HURT OR EVEN DIE. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.