Complaint 1067601
2002 FORD F-350 • VEHICLE SPEED CONTROL • incident May 13, 2014
- Complaint ID
- 1067601
- Make
- FORD
- Model
- F-350
- Model Year
- 2002
- Component
- VEHICLE SPEED CONTROL
- Incident Date
- May 13, 2014
- Date Received
- May 21, 2014
- Data As Of
- Apr 27, 2026
Complaint Summary
VEHICLE SPEED CONTROL
Owner Narrative
ON MAY 13, 2014, A RECALL LETTER WAS RECEIVED FROM FORD. REF. NO. 09S09-SPEED CONTROL DEACTIVATION FIRE. I CALLED SONORA FORD TO SCHEDULE AN APPOINTMENT TO REPAIR THE RISK. ACCORDING TO [XXX] IN THE SERVICE DEPARTMENT PARTS WERE ON BACK ORDER. HE TOOK MY CONTACT INFORMATION AND ADVISED HE WOULD CONTACT ME IN ABOUT A WEEK WHEN PARTS ARRIVED. AFTER NO RETURNED CALL I CONTACTED BOTH SONORA FORD AND FORD MOTOR COMPANY CUSTOMER RELATIONS CENTER AT 1-866-436-7332 & 1-800-392-3673. THEY ADVISED PARTS WERE STILL 7 TO 10 DAYS OUT. FORD REFUSED TO HAVE THE SWITCH REMOVED OR THE CIRCUIT DISCONNECTED TO PREVENT A FIRE UNTIL PARTS ARRIVED WHEN ASKED. WITH A KNOWN FIRE RISK I AM CONCERNED MORE COULD BE DONE BY FORD TO ADDRESS THIS ISSUE WHILE PARTS ARE NOT AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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