Complaint 1027477

Complaint Summary

SUSPENSION

Owner Narrative

I RECENTLY PURCHASED THIS BRAND NEW FORD E350 VAN. IF YOU TAKE YOUR HANDS OFF THE WHEEL FOR A SECOND THE VEHICLE DRIFTS INTO THE RIGHT LANE. ALSO WHILE BRAKING YOU IF YOU DO NOT HOLD THE WHEEL IN THE STRAIGHT POSITION THE VEHICLE VEERS AND DRIFTS TO THE RIGHT. IN A PANIC STOP IT IS VERY DANGEROUS AND IS A SAFETY HAZARD. ALSO WHEN YOU ARE BRAKING YOU ACTUALLY CAN FEEL THE VEHICLE DRIFTING, VEERING AND PULLING TO THE RIGHT WHEN YOU ARE HOLDING THE STEERING WHEEL. WHAT BROUGHT THIS TO MY ATTENTION WAS A PANIC STOP THAT ALMOST CAUSED ME TO CRASH INTO A GUARD RAIL. ANOTHER ISSUE IS THE TRANSMISSION FEELS AS THOUGH IT IS SLIPPING, FORD ALSO SAYS THIS IS NORMAL WHEN A VEHICLES TRANSMISSION GETS HOT. I AM AFRAID OF ALL THESE THINGS WITH THE STEERING, BRAKING AND THE TRANSMISSION. MY FEAR IS A CRASH DUE TO THE STEERING AND BRAKING AS WELL AS GOING TO ACCELERATE AND THE TRANSMISSION SLIPPING CREATING A COLLISION. FORD DENIES THAT THERE IS ANYTHING WRONG AND SAYS IT IS TOTALLY NORMAL THAT ALL VEHICLES DO THAT. I HAVE BROUGHT THIS VEHICLE WITH THESE ISSUES BACK TO THE DEALER NUMEROUS AND THEY SAY THEY HAVE MADE ADJUSTMENTS AND THINGS ARE ONLY GETTING WORSE. MY FIRST INCIDENT WAS ON THE WAY HOME FROM THE DEALER THAT THE VEHICLE SEEMED TO BE ALL OVER THE ROAD. I HAVE REQUESTED A FORD FIELD ENGINEER COME OUT AND GO FOR A RIDE WITH ME SO THEY CAN SEE EXACTLY WHAT IS HAPPENING, AND I WAS TOLD THAT FORD MOTOR CO WILL NOT APPROVE AN ENGINEERING VISIT, THAT THIS IS TOTALLY NORMAL. MY PARENTS HAVE THE EXACT THE VEHICLE, MAKE, MODEL AND SERIES AND THAT VEHICLE STAYS COMPLETELY STRAIGHT AT ALL TIMES. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.