TruckCodex

KHELA FREIGHTLINES INC

USDOT 3025454 Active AUTHORIZED FOR HIRE Company officer: SURINDER KHELA General Freight Produce Dry Bulk Cold Food Beverages Paper Products Based in SAN JOSE, CA Grade A · 85
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Policy effective · Sep 29, 2022
Review these
  • OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
  • 1 fatality on crash record 2 FMCSA-reportable crashes on file. Details →
On file
  • Insurance on file · $750,000 SENTRY SELECT INSURANCE COMPANY · 91X Details →
  • BOC-3 process agent on file TRUCK PROCESS AGENTS OF AMERICA, INC Details →
Company officer: SURINDER KHELA
Cargo: General Freight, Produce, Dry Bulk, Cold Food
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste) 
TruckCodex risk summary — KHELA FREIGHTLINES INC (USDOT 3025454)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): SURINDER KHELA (Company officer)

Blockers:
  (none)

Cautions:
  • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median.
  • 1 fatality on crash record — 2 FMCSA-reportable crashes on file.

On file:
  • Insurance on file · $750,000 — SENTRY SELECT INSURANCE COMPANY · 91X
  • BOC-3 process agent on file — TRUCK PROCESS AGENTS OF AMERICA, INC

Source: https://truckcodex.com/usdot/3025454/
As of: Jul 25, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade A

Composite of 4/5 scored components (mean 85/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

A confidence 80% · 4/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Mixed vs peers · 40/100

Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 33.3% vs peer median 12.5% (worse). n=67548 same-size ACTIVE peers.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

1 active liability policy

BOC-3 agent

TRUCK PROCESS AGENTS OF AMERICA, INC

Company profile

Company details
USDOT 3025454
In FMCSA records since Jul 7, 2017 (~9y)
Company officer SURINDER KHELA
Operation AUTHORIZED FOR HIRE
Cargo carried
General Freight, Produce, Dry Bulk, Cold Food, Beverages, Paper Products
Fleet size 15 units
Drivers 15
Annual mileage 348,424 mi
Contact & address
Phone: (408) 444-4440
Email: [email protected]
Physical
2475 GLEN EXETER WAY
SAN JOSE, CA 95148-4137
Mailing address matches physical.
Registration & safety rating
USDOT 3025454
In FMCSA records since Jul 7, 2017 (~9y)
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 348,424 mi
vs. National Average
Vehicle OOS Rate 33.3% vs 23.4% +9.9 pts
Driver OOS Rate 0.0% vs 6.7% -6.7 pts
Violations per Inspection 0.97 vs 1.80 -0.83
Peer tier (mid-sized fleets (11-100 power units)) median OOS rate: 27.3%
Active liability insurance
FMCSA cargo filing (BMC-34/83)

No active FMCSA cargo filing on file.

FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.

Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 15 0 0
Trailers 13 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Inspections (24 months)

All 43 inspections →
Driver Vehicle Hazmat
Inspections 33 33 0
OOS inspections 1 2 0
OOS percentage 3.03% 6.06% —
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
15
Drivers
15
Inspections
43
FMCSA roadside history on file
OOS Rate (peak)
33.3%
driver or vehicle, whichever higher
Crashes
2
None in last 24 months · all-time on file
Authorities
1
0 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

KHELA FREIGHTLINES INC is a motor carrier based in SAN JOSE, CA, registered with the FMCSA under USDOT 3025454. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 15 power units and 15 drivers, with 43 roadside inspections on file and a peak out-of-service rate of 33.3%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

KHELA FREIGHTLINES INC is a mid-sized fleet, operating 15 power units and 15 drivers, based in San Jose, CA. Across 28 roadside inspections in the last 24 months, the fleet recorded a 10.7% out-of-service rate, with no reportable crashes on file. Operating authority is active for contract.

Inspection profile

28 roadside inspections over the last 24 months, up 250% versus the prior 24 months, concentrated in CA (22) and UT (4), with Level 3 inspections the most common.

Violation profile

10.7% out-of-service rate; led by Unsafe Driving (45.7% of violations); top code 392.2-SLLSR (Operating a CMV while ill or fatigued) cited 11 times.

Fleet profile

The fleet comprises 15 power units (mid-sized fleet) and 15 drivers; Utility, Volvo, and Kenworth are the most-inspected makes.

Risk Signals

High OOS rate
Peak OOS rate of 33.3% is well above FMCSA MCSAP national averages (driver ~6.7%, vehicle ~23.4%).

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 67,548 ACTIVE carriers operating 7–23 power units (±50% of this carrier's 15 unit fleet).

This carrier — Driver OOS
0%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 67,548 same-size peers
Verdict
On par with peers
Delta 0 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
33.3%
Vehicles placed out-of-service at roadside inspections
Peer median
12.5%
Median across 67,548 same-size peers
Verdict
Riskier than peers
Delta +20.8 pts vs peer median (lower is safer)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2024-08 2026-07

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.
Unsafe Driving
15 violations
Hours of Service
10 violations
Vehicle Maintenance
6 violations
2 OOS · 33.3%
General/Admin
1 violation

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
California (CA) 27 2 7.4% Jul 19, 2026
Utah (UT) 4 0 0.0% Mar 25, 2026
Arizona (AZ) 1 0 0.0% Mar 20, 2026
Nevada (NV) 1 1 100.0% Apr 9, 2026
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Utility 37
Volvo 36
Kenworth 5
Great Dane 4
Freightliner 1
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 1 — 0.23 0 — Jul 20, 2026
Controlled Substances / Alcohol 0 — 0.00 0 — Jul 20, 2026
Hours of Service 3 — 0.15 0 — Jul 20, 2026
Unsafe Driving 3 — 5.26 5 — Jul 20, 2026
Vehicle Maintenance 2 — 0.63 1 — Jul 20, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (43 rows) View all 43 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
88455556 Jul 19, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP58813 · 4V4BC9EJ7TN701328
0 — No
88458460 Jul 18, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP68496 · 4V4BC9EH6VN731243
0 — No
88415495 Jul 14, 2026 CA 2 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP63808 · 4V4NC9EH1TN703098
0 — No
88384829 Jul 8, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP63811 · 4V4NC9EH9TN703138
0 — No
88323978 Jul 4, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP32572 · 4V4NC9EH9RN658386
1 392.2-SLL No
87872073 May 16, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP58808 · 4V4BC9EJ4TN701352
0 — No
87752952 May 2, 2026 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA ZP63810 · 4V4NC9EH6TN703100
0 — No
87566230 Apr 11, 2026 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP32572 · 4V4NC9EH9RN658386
0 — No
87551383 Apr 9, 2026 NV 3 WELLS NV
VOLVO TRUCK TRUCK TRACTOR
CA ZP58813 · 4V4BC9EJ7TN701328
2 391.11B2-Q, 392.2-SLLS4 Yes
87427231 Mar 25, 2026 UT 3 WENDOVER UT
VOLVO TRUCK TRUCK TRACTOR
CA ZP63810 · 4V4NC9EH6TN703100
0 — No
87351329 Mar 20, 2026 AZ 3 PARKER AZ
VOLVO TRUCK TRUCK TRACTOR
CA ZP63809 · 4V4NC9EH3TN703099
0 — No
87349510 Mar 18, 2026 UT 3 WENDOVER UT
VOLVO TRUCK TRUCK TRACTOR
CA ZP32572 · 4V4NC9EH9RN658386
0 — No
87207825 Mar 4, 2026 CA 2 ca-n/b-us-101-at-el-capitan-rch
VOLVO TRUCK TRUCK TRACTOR
CA ZP63810 · 4V4NC9EH6TN703100
2 392.2-SLLSR, 392.2-SLLS3 No
87156765 Feb 25, 2026 CA 2 ca-w/b-antelope-scales
VOLVO TRUCK TRUCK TRACTOR
CA ZP63810 · 4V4NC9EH6TN703100
2 392.2-SLLSR No
87122102 Feb 21, 2026 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP32572 · 4V4NC9EH9RN658386
0 — No
86950005 Jan 30, 2026 CA 2 GILROY IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP63808 · 4V4NC9EH1TN703098
0 — No
86846875 Jan 18, 2026 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP63808 · 4V4NC9EH1TN703098
1 392.2-SLLSR No
86821209 Jan 15, 2026 CA 3 NORTH SACRAMENTO AREA
VOLVO TRUCK TRUCK TRACTOR
CA ZP32573 · 4V4NC9EH0RN658387
2 392.2-SLLSR, 395.22H4-ELDBRODS No
86771362 Jan 11, 2026 CA 1 ca-needles-area-(ca-az-stateline)
VOLVO TRUCK TRUCK TRACTOR
CA ZP63809 · 4V4NC9EH3TN703099
0 — No
86770393 Jan 10, 2026 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP58808 · 4V4BC9EJ4TN701352
1 392.2-SLLSR No
86287556 Nov 7, 2025 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP63811 · 4V4NC9EH9TN703138
1 392.2-SLLSR No
86227791 Nov 1, 2025 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP63810 · 4V4NC9EH6TN703100
0 — No
85675179 Aug 28, 2025 CA 1 ca-mt.-pass-j.p.o.e.-c.v.e.f.
VOLVO TRUCK TRUCK TRACTOR
CA ZP63809 · 4V4NC9EH3TN703099
0 — No
85624055 Aug 27, 2025 CA 3 DONNER PASS IF
VOLVO TRUCK TRUCK TRACTOR
CA ZP63808 · 4V4NC9EH1TN703098
0 — No
84721831 May 14, 2025 CA 3 —
VOLVO TRUCK TRUCK TRACTOR
CA YP41476 · 4V4NC9EH2PN613948
9 395.24C2III-ELDSDN, 395.8E-HOSPD, 392.2-SLLSR No
Recent Crashes (2 rows)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
OR2022400133 Aug 23, 2022 OR 0 0 Yes No Tow
CA3402111509 Sep 8, 2021 CA 1 2 Yes No Fatal
Authority Records (1 docket)
common
MC036680
N
—
View full authority record →

Revocations & Inactive Status

Authority actions other than active status — revocations, voluntary surrenders, and dormant dockets.

Date Docket Authority Status Applied
Unknown MC036680 common N —
MC Certificate Documents (1 PDF)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Oct 4, 2017 MC36680-P CPL PERMIT CPL →
Insurance Coverage Timeline (6 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
SENTRY SELECT INSURANCE COMPANY A0160681001 91X $750,000 Sep 29, 2022 On file ACTIVE
BENCHMARK INSURANCE COMPANY FLCA-1926-00616 BIPD/Primary — Sep 29, 2021 Sep 29, 2022 REPLACED
NORTHLAND INSURANCE COMPANY WN291894 BIPD/Primary — Sep 29, 2020 Sep 29, 2021 CANCELLED
UNITED SPECIALTY INSURANCE COMPANY GWP51472 00 BIPD/Primary — Sep 29, 2019 Sep 29, 2020 CANCELLED
WESCO INSURANCE COMPANY WMC1650606 BIPD/Primary — Sep 29, 2018 Sep 29, 2019 CANCELLED
UNITED FINANCIAL CASUALTY COMPANY CA 4172909 BIPD/Primary — Sep 29, 2017 Sep 29, 2018 REPLACED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Sep 29, 2022
    insurance
    TERM/REPL — BENCHMARK INSURANCE COMPANY
  2. Sep 29, 2021
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  3. Sep 29, 2021
    insurance
    CANCEL — NORTHLAND INSURANCE COMPANY
  4. Sep 29, 2020
    insurance
    CANCEL — UNITED SPECIALTY INSURANCE COMPANY
  5. Sep 28, 2020
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  6. Sep 30, 2019
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  7. Sep 29, 2019
    insurance
    CANCEL — WESCO INSURANCE COMPANY
  8. Sep 29, 2018
    insurance
    TERM/REPL — UNITED FINANCIAL CASUALTY COMPANY
  9. Oct 4, 2017
    authority
    GRANTED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
DONNER PASS IF CA 13 0
DONNER PASS CVEF CA 3 0
WENDOVER UT UT 2 0
PARKER AZ AZ 1 0
COTTONWOOD IF CA 1 1
GILROY IF CA 1 0
MISSION GRADE IF CA 1 1
NORTH SACRAMENTO AREA CA 1 0
WELLS NV NV 1 1
WELLSVILLE UT 1 0

Top Violation Codes Cited

Code Description Category Cited OOS
392.2 Violation of Local Laws - Explain: Unsafe Driving 6 0
395.30(b)(1) Driver failed to certify the accuracy of the information gathered by the ELD Hours of Service 2 0
396.17(c) Operating a CMV without proof of a periodic inspection Vehicle Maintenance 2 0
393.9(a) Inoperable required lamps Vehicle Maintenance 1 0
395.8 Record of Duty Status violation (general/form and manner) Hours of Service 1 0
395.8(e)(1) Making, or permitting a driver to make, a false report regarding duty status Hours of Service 1 1
Related Records Cross-references to every adjacent page
Directory
Authority Records
Insurance Carriers
Process Agent (BOC-3)
Carrier Records
Discover
Explainers

How to verify KHELA FREIGHTLINES INC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about KHELA FREIGHTLINES INC

Is KHELA FREIGHTLINES INC an active motor carrier? ▾
Yes. KHELA FREIGHTLINES INC is registered with the FMCSA under USDOT 3025454 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is KHELA FREIGHTLINES INC's safety rating? ▾
KHELA FREIGHTLINES INC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has KHELA FREIGHTLINES INC had? ▾
43 roadside inspections are on file for KHELA FREIGHTLINES INC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is KHELA FREIGHTLINES INC's out-of-service rate? ▾
KHELA FREIGHTLINES INC's peak out-of-service rate is 33.3% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is KHELA FREIGHTLINES INC based? ▾
KHELA FREIGHTLINES INC reports its physical address to the FMCSA as 2475 GLEN EXETER WAY, SAN JOSE, California 95148-4137. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does KHELA FREIGHTLINES INC have valid operating authority? ▾
KHELA FREIGHTLINES INC has 1 authority record on file, but none are currently active. See the Authority Records section below for the status of each docket — common reasons for inactive authority include lapsed insurance, cancelled BOC-3 filings, or revocation following safety-related actions.
How many trucks and drivers does KHELA FREIGHTLINES INC operate? ▾
KHELA FREIGHTLINES INC self-reports 15 power units and 15 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has KHELA FREIGHTLINES INC had any crashes? ▾
2 FMCSA-reportable crashes are on file for KHELA FREIGHTLINES INC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.
NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.
Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.