PASTOR E TORRES
DBA: BRANDON TRUCKING
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.
- OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
- 1 fatality on crash record 16 FMCSA-reportable crashes on file. Details →
Plain-text risk summary (print / paste)
TruckCodex risk summary — PASTOR E TORRES (USDOT 2034501) Verdict: CAUTION Book with caution — review signals below No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking. Authority / census status: Active Active BIPD limit: $750,000 Blockers: (none) Cautions: • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median. • 1 fatality on crash record — 16 FMCSA-reportable crashes on file. On file: • 1 active operating authority • Insurance on file · $750,000 — NAVIGATORS INSURANCE COMPANY · 91X • BOC-3 process agent on file — TRUCK PROCESS AGENTS OF AMERICA, INC Source: https://truckcodex.com/usdot/2034501/ As of: Jul 18, 2026 Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade
Compliance grade A
Composite of 4/5 scored components (mean 85/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
A
confidence 80% · 4/5 signals
Compliance grade A
Composite of 4/5 scored components (mean 85/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
Active census status with no OOS order or revoked authority on file.
Active BIPD/Primary-like policy on file in our insurance history.
Driver OOS 7.8% vs peer median 0% (worse). Vehicle OOS 15.4% vs peer median 15.4% (neutral). n=32926 same-size ACTIVE peers.
FMCSA has not assigned this carrier a formal safety rating. We do not invent one.
NR reason: No published FMCSA safety_rating.
No BMC-91 insurance-lapse watch classification on file for this USDOT.
TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.
Company profile
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InsuranceNAVIGATORS INSURANCE COMPANYPolicy effective Jun 25, 2024
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Process AgentTRUCK PROCESS AGENTS OF AMERICA, INCBOC-3 on file
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Operating AuthorityMC935347ACTIVE
Fleet details (MCS-150)
| Vehicle type | Owned | Term leased | Trip leased |
|---|---|---|---|
| Truck tractors | 30 | 0 | 0 |
| Trailers | 30 | 0 | 0 |
Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).
Accident reports (24 months)
All 16 crashes →| Last 6 months | 6–12 months | 12–24 months | Total | |
|---|---|---|---|---|
| Fatalities | 0 | 0 | 0 | 0 |
| Injuries | 1 | 1 | 0 | 2 |
| Tow-away | 1 | 2 | 0 | 3 |
| Crash reports | 1 | 2 | 0 | 3 |
Reportable crashes from FMCSA MCMIS for the trailing 24 months. Counts may differ slightly from SAFER due to reporting lag.
Inspections (24 months)
All 203 inspections →| Driver | Vehicle | Hazmat | |
|---|---|---|---|
| Inspections | 98 | 98 | 0 |
| OOS inspections | 9 | 15 | 0 |
| OOS percentage | 9.18% | 15.31% | — |
| National average | 6.67% | 22.26% | 4.44% |
Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles
PASTOR E TORRES is a motor carrier based in SALINAS, CA, registered with the FMCSA under USDOT 2034501. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 30 power units and 30 drivers, with 203 roadside inspections on file and a peak out-of-service rate of 15.4%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.
Carrier is unrated
FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.
PASTOR E TORRES is a mid-sized fleet, operating 30 power units and 30 drivers, based in Salinas, CA. Across 105 roadside inspections in the last 24 months, the fleet recorded a 22.9% out-of-service rate, with 3 reportable crashes. Operating authority is active for common.
105 roadside inspections over the last 24 months, up 22% versus the prior 24 months, concentrated in CA (98) and AZ (4), with Level 1 inspections the most common.
22.9% out-of-service rate; led by Vehicle Maintenance (45.8% of violations); top code 392.2-SLLSR (Operating a CMV while ill or fatigued) cited 30 times.
The fleet comprises 30 power units (mid-sized fleet) and 30 drivers; Kenworth, Utility, and Peterbilt are the most-inspected makes.
Risk Signals
Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service
Compared against 32,926 ACTIVE carriers operating 15–45 power units (±50% of this carrier's 30 unit fleet).
Inspection Analytics Monthly activity · BASIC mix · state map
Monthly Inspection Activity (24 months)
Violations by BASIC Category
Activity by State
| State | Inspections | OOS | OOS % | Last Inspection |
|---|---|---|---|---|
| California (CA) | 92 | 20 | 21.7% | Jul 10, 2026 |
| Arizona (AZ) | 4 | 2 | 50.0% | Apr 9, 2026 |
| Nevada (NV) | 2 | 1 | 50.0% | Jun 23, 2026 |
Vehicle Fleet Top makes and models observed in roadside inspections
| Make | Model | Inspections |
|---|---|---|
| Kenworth | 99 | |
| Utility | 67 | |
| Peterbilt | 57 | |
| Great Dane | 12 | |
| Freightliner | 10 | |
| CIMC | 4 | |
| Kenw | 4 | |
| Grea | 3 |
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
| BASIC | Inspections | Serious | Measure | Percentile | Alert | As Of |
|---|---|---|---|---|---|---|
| Driver Fitness | 4 | — | 0.35 | 0 | — | Jul 13, 2026 |
| Controlled Substances / Alcohol | 1 | — | 0.05 | 0 | — | Jul 13, 2026 |
| Hours of Service | 18 | — | 1.33 | 1 | — | Jul 13, 2026 |
| Unsafe Driving | 17 | — | 6.14 | 6 | — | Jul 13, 2026 |
| Vehicle Maintenance | 39 | — | 6.64 | 7 | — | Jul 13, 2026 |
Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.
Recent Inspections (203 rows) View all 203 →
| Inspection # | Date ▼ | State | Level | Station | Vehicle | Violations | Top Codes | OOS |
|---|---|---|---|---|---|---|---|---|
| 88376201 | Jul 10, 2026 | CA | 1 | — |
KENWORTH TRUCK TRACTOR
|
2 | 392.2-SLLSR, 393.9A-LLPL | No |
| 88302426 | Jul 1, 2026 | CA | 2 | — |
PETERBILT TRUCK TRACTOR
|
2 | 393.9A-LCL, 392.2-SLLEQP | No |
| 88262158 | Jun 27, 2026 | CA | 3 | — |
FREIGHTLINER TRUCK TRACTOR
|
2 | 392.2-SLLS2, 395.24D-ELDPT | No |
| 88245453 | Jun 25, 2026 | CA | 1 | — |
PETERBILT TRUCK TRACTOR
|
0 | — | No |
| 88225290 | Jun 23, 2026 | CA | 1 | — |
PETERBILT TRUCK TRACTOR
|
0 | — | No |
| 88224021 | Jun 23, 2026 | NV | 2 | — |
KENWORTH TRUCK TRACTOR
|
4 | 393.9A-LCL, 393.60E, 393.78A-WS | No |
| 87976672 | May 27, 2026 | CA | 1 | — |
KENWORTH TRUCK TRACTOR
|
1 | 396.5B-HWSL | No |
| 87949353 | May 25, 2026 | CA | 3 | — |
KENWORTH TRUCK TRACTOR
|
1 | 392.2-SLL | No |
| 87945640 | May 24, 2026 | CA | 3 | — |
PETERBILT TRUCK TRACTOR
|
3 | 392.2-SLLSR, 392.2-SLL, 392.2-SLLS2 | No |
| 87918906 | May 20, 2026 | CA | 1 | — |
KENWORTH TRUCK TRACTOR
|
0 | — | No |
| 87918859 | May 20, 2026 | CA | 1 | — |
KENWORTH TRUCK TRACTOR
|
2 | 393.207A-STBW, 393.209D-STBSP | Yes |
| 87741716 | Apr 30, 2026 | CA | 1 | CA |
PETERBILT TRUCK TRACTOR
|
1 | 5B-L | No |
| 87599924 | Apr 15, 2026 | CA | 2 | WINTERHAVEN |
FREIGHTLINER TRUCK TRACTOR
|
6 | 9A-LTSI, 2-SLLSR, 95A4-EEUS | Yes |
| 87549402 | Apr 9, 2026 | AZ | 2 | YUMA AZ |
PETERBILT TRUCK TRACTOR
|
3 | 395.3A2-HOSPD, 393.78A-WS, 393.55E-B | No |
| 87489383 | Apr 2, 2026 | CA | 2 | ca-i-5-s/b-santa-nella-scale |
KENWORTH TRUCK TRACTOR
|
21 | 393.75A3-TAOL, 393.45B2-B-VAC, 392.2-SLLEQP | Yes |
| 87399809 | Mar 24, 2026 | CA | 3 | WINTERHAVEN |
KENWORTH TRUCK TRACTOR
|
2 | 392.2-SLLSR | No |
| 87387853 | Mar 21, 2026 | CA | 1 | GILROY IF |
PETERBILT TRUCK TRACTOR
|
3 | 396.3A1-BACP, 396.3A1-BACM-L6, 393.83H | Yes |
| 87348213 | Mar 19, 2026 | AZ | 3 | YUMA AZ |
PETERBILT TRUCK TRACTOR
|
1 | 392.2-SLLEWA1 | No |
| 87306128 | Mar 14, 2026 | CA | 2 | DESERT HILLS IF |
KENWORTH TRUCK TRACTOR
|
5 | 395.8E-HOSPDOOS, 383.95A-LCDL, 395.8E1PC | Yes |
| 87207585 | Mar 4, 2026 | CA | 3 | — |
KENWORTH TRUCK TRACTOR
|
1 | 392.2-SLLS3 | No |
| 87167648 | Feb 26, 2026 | CA | 1 | — |
KENWORTH TRUCK TRACTOR
|
3 | 393.95A4-EEUS, 393.47E, 393.53B-B | No |
| 87184629 | Feb 23, 2026 | CA | 1 | GRAPEVINE IF |
PETERBILT TRUCK TRACTOR
|
4 | 393.75A3-TAOL, 393.11B-CSRIGRR, 393.9A-LSML | Yes |
| 87081261 | Feb 17, 2026 | CA | 3 | CASTAIC IF |
PETERBILT TRUCK TRACTOR
|
4 | 395.8E-HOSPD, 396.9D2-FTF, 390.21TC-MC | No |
| 87045149 | Feb 12, 2026 | CA | 1 | ca-castroville,-ca |
KENWORTH TRUCK TRACTOR
|
3 | 392.2-SLLSR, 393.11A1-CSLRR, 392.2-SLLMF | No |
| 87036577 | Feb 12, 2026 | CA | 1 | ROY DIAZ AT US 101 NB ON RAMP |
PETERBILT TRUCK TRACTOR
|
2 | 392.2-SLLSR, 392.2-SLLTCD | No |
Recent Crashes (16 rows)
| Report # | Date ▼ | State | Fatalities | Injuries | Tow | Hazmat | Severity |
|---|---|---|---|---|---|---|---|
| CA6302600091 | Jan 19, 2026 | CA | 0 | 1 | Yes | No | Injury |
| CA5752502725 | Aug 19, 2025 | CA | 0 | 0 | Yes | No | Tow |
| CA2662500713 | Aug 11, 2025 | CA | 0 | 1 | Yes | No | Injury |
| CA4352400975 | Mar 19, 2024 | CA | 0 | 1 | Yes | No | Injury |
| CA6252400111 | Feb 24, 2024 | CA | 0 | 0 | Yes | No | Tow |
| CA3402305490 | Dec 24, 2023 | CA | 0 | 0 | Yes | No | Tow |
| CA7452300938 | Sep 22, 2023 | CA | 0 | 0 | Yes | No | Tow |
| CA7352300209 | Aug 5, 2023 | CA | 0 | 0 | Yes | No | Tow |
| CA5902302500 | May 4, 2023 | CA | 0 | 0 | Yes | No | Tow |
| CA6202200056 | May 17, 2022 | CA | 0 | 0 | Yes | No | Tow |
| CA5252201644 | Mar 31, 2022 | CA | 0 | 0 | Yes | No | Tow |
| CA6252200014 | Jan 5, 2022 | CA | 0 | 0 | Yes | No | Tow |
| CA7352100025 | Feb 2, 2021 | CA | 1 | 0 | Yes | No | Fatal |
| CA7601708417 | Aug 5, 2017 | CA | 0 | 0 | Yes | No | Tow |
| CA5401706184 | Mar 23, 2017 | CA | 0 | 0 | Yes | No | Tow |
| CA6201600001 | Jan 4, 2016 | CA | 0 | 0 | Yes | No | Tow |
Authority Records (1 docket)
MC Certificate Documents (1 PDF)
Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.
Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.
| Date | Docket | Action | Authority | |
|---|---|---|---|---|
| Oct 8, 2015 | MC935347-C | CPL | CERTIFICATE | CPL → |
Insurance Coverage Timeline (10 rows)
Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.
| Insurer | Policy # | Type | Limit | Effective | Cancel | Status |
|---|---|---|---|---|---|---|
| NAVIGATORS INSURANCE COMPANY | DE24MOT02299900 | 91X | $750,000 | Jun 25, 2024 | On file | ACTIVE |
| HIGHLANDER SPECIALTY INSURANCE COMPANY | CH01-0001382-01 | BIPD/Primary | — | Jun 25, 2023 | Jun 25, 2024 | CANCELLED |
| CANAL INSURANCE CO. | 842245001 | BIPD/Primary | — | Jun 25, 2021 | Jun 25, 2023 | CANCELLED |
| WILLIAMSBURG NATIONAL INS CO. | CA0953029 | BIPD/Primary | — | Jun 25, 2020 | Jun 25, 2021 | CANCELLED |
| UNITED FINANCIAL CASUALTY COMPANY | CA 0823044 | BIPD/Primary | — | Jun 25, 2019 | Jun 25, 2020 | REPLACED |
| AMERICAN SENTINEL INSURANCE COMPANY | FCT002057-01 | BIPD/Primary | — | Apr 6, 2019 | Jun 25, 2019 | CANCELLED |
| AMERICAN SENTINEL INSURANCE COMPANY | FCT002057-01 | BIPD/Primary | — | Jun 25, 2018 | Apr 6, 2019 | CANCELLED |
| QUALITAS INSURANCE COMPANY | QCAD-97161-01 | BIPD/Primary | — | Jun 25, 2017 | Jun 25, 2018 | CANCELLED |
| SUTTER INSURANCE COMPANY | STP26147 | BIPD/Primary | — | Jun 25, 2016 | Jun 25, 2017 | CANCELLED |
| DB INSURANCE CO., LTD (U.S.BRANCH) | CCA-0004747-00 | BIPD/Primary | — | Sep 21, 2015 | Jun 25, 2016 | CANCELLED |
Compliance Timeline Merged authority / insurance / enforcement events
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Jun 26, 2024
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Jun 25, 2024insuranceCANCEL — HIGHLANDER SPECIALTY INSURANCE COMPANY
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Jun 25, 2023insuranceCANCEL — CANAL INSURANCE CO.
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Jun 23, 2023
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Jun 25, 2021insuranceCANCEL — WILLIAMSBURG NATIONAL INS CO.
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Jun 24, 2021
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Jun 25, 2020insuranceTERM/REPL — UNITED FINANCIAL CASUALTY COMPANY
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Jun 25, 2019insuranceCANCEL — AMERICAN SENTINEL INSURANCE COMPANY
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Jun 20, 2019
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Apr 6, 2019insuranceCANCEL — AMERICAN SENTINEL INSURANCE COMPANY
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Mar 21, 2019
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Jun 26, 2018
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Jun 25, 2018insuranceCANCEL — QUALITAS INSURANCE COMPANY
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Jun 27, 2017
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Jun 25, 2017insuranceCANCEL — SUTTER INSURANCE COMPANY
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Jun 25, 2016insuranceCANCEL — DB INSURANCE CO., LTD (U.S.BRANCH)
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Jun 24, 2016
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Oct 8, 2015
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for
Most-Inspected Stations
| Station | State | Inspections | OOS |
|---|---|---|---|
| SALINAS | CA | 78 | 0 |
| DESERT HILLS IF | CA | 10 | 4 |
| CASTAIC IF | CA | 8 | 0 |
| GRAPEVINE IF | CA | 8 | 3 |
| SIDEWINDER PLATFORM SCALE | CA | 8 | 3 |
| CONEJO IF | CA | 7 | 1 |
| ROY DIAZ AT US 101 NB ON RAMP | CA | 7 | 0 |
| GILROY IF | CA | 6 | 1 |
| GCVEF | CA | 4 | 2 |
| YUMA AZ | AZ | 3 | 1 |
Top Violation Codes Cited
| Code | Description | Category | Cited | OOS |
|---|---|---|---|---|
| 392.2 | Violation of Local Laws - Explain: | Unsafe Driving | 26 | 1 |
| 393.60(d) | Windshield / Windows - Tinting permits less than 70% of light transmittance. | Vehicle Maintenance | 8 | 0 |
| 393.9(a) | Inoperable required lamps | Vehicle Maintenance | 8 | 1 |
| 396.3(a)(1) | Inspection, repair and maintenance of parts and accessories | Vehicle Maintenance | 5 | 1 |
| 393.45(b)(2) | Brake hose or tubing chafing and/or kinking | Vehicle Maintenance | 4 | 1 |
| 393.75(a)(3) | Tire-flat and/or audible air leak | Vehicle Maintenance | 4 | 4 |
| 393.75(c) | Tire-other tread depth less than 2/32 of inch measured in a major tread groove | Vehicle Maintenance | 4 | 0 |
| 393.95(a) | No/discharged/unsecured fire extinguisher | Vehicle Maintenance | 4 | 0 |
| 393.207(a) | Axle positioning parts defective/missing | Vehicle Maintenance | 3 | 2 |
| 393.11 | No or defective lighting devices or reflective material as required | Vehicle Maintenance | 2 | 0 |
Related Records Cross-references to every adjacent page
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California carriers
All carriers based in California
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Salinas carriers
Carriers based in Salinas, CA
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Stations in California
Where this carrier might be inspected
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Docket MC935347
common · ACTIVE · MC
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NAVIGATORS INSURANCE COMPANY
91X policy on file
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HIGHLANDER SPECIALTY INSURANCE COMPANY
BIPD/Primary policy on file
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CANAL INSURANCE CO.
BIPD/Primary policy on file
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WILLIAMSBURG NATIONAL INS CO.
BIPD/Primary policy on file
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UNITED FINANCIAL CASUALTY COMPANY
BIPD/Primary policy on file
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AMERICAN SENTINEL INSURANCE COMPANY
BIPD/Primary policy on file
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QUALITAS INSURANCE COMPANY
BIPD/Primary policy on file
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SUTTER INSURANCE COMPANY
BIPD/Primary policy on file
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DB INSURANCE CO., LTD (U.S.BRANCH)
BIPD/Primary policy on file
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TRUCK PROCESS AGENTS OF AMERICA, INC
BOC-3 process agent · 127,947 carriers served
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203 inspections
Full roadside inspection history
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16 reportable crashes
FMCSA MCMIS crash log
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Fleet recall search
NHTSA recalls covering this fleet's vehicle years/makes
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File a complaint
Open the FMCSA National Consumer Complaint form for this carrier
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Carrier comparison tool
Side-by-side vs. other carriers
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Certificate lookup
Look up any FMCSA authority by MC/MX/FF docket number
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Insurance-lapse watch
Carriers with recent BMC-91 cancellation or reinstatement churn
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How FMCSA safety ratings work
BASIC percentiles and compliance review context
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BOC-3 process agents explained
Why every interstate carrier must file a process agent
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FMCSA compliance filings guide
MCS-150, insurance, and authority filing requirements
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Roadside inspection rights
What drivers and carriers can expect during a stop
How to verify PASTOR E TORRES
- Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
- Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
- Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
- Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
- Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.
Frequently asked questions about PASTOR E TORRES
Is PASTOR E TORRES an active motor carrier? ▾
What is PASTOR E TORRES's safety rating? ▾
How many inspections has PASTOR E TORRES had? ▾
What is PASTOR E TORRES's out-of-service rate? ▾
Where is PASTOR E TORRES based? ▾
Does PASTOR E TORRES have valid operating authority? ▾
How many trucks and drivers does PASTOR E TORRES operate? ▾
Has PASTOR E TORRES had any crashes? ▾
About FMCSA carrier records
Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.
Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.
TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.