TruckCodex

TREELINE INC

USDOT 481082 Active CORPORATION PRIVATE PROPERTY;AUTHORIZED FOR HIRE;EXEMPT FOR HIRE Satisfactory rated CORPORATION Company officer: BRIAN S SOUERS Company officer 2: WHITNEY SOUERS Logs / Poles / Beams / Lumber Building Materials Machinery / Large Objects Water Well Other (WOOD CHIPS) Based in LINCOLN, ME Grade A · 88
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Policy effective · Oct 12, 2016
Review these
  • OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
  • 1 fatality on crash record 18 FMCSA-reportable crashes on file. Details →
On file
  • 1 active operating authority
  • Insurance on file · $750,000 FIREMEN'S INSURANCE CO. OF WASHINGTON DC · 91X Details →
  • BOC-3 process agent on file TRUCK PROCESS AGENTS OF AMERICA, INC Details →
  • Satisfactory FMCSA safety rating
  • OOS rate better than size peers
Org: CORPORATION
Company officer: BRIAN S SOUERS
Company officer 2: WHITNEY SOUERS
Cargo: Logs / Poles / Beams / Lumber, Building Materials, Machinery / Large Objects, Water Well
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste) 
TruckCodex risk summary — TREELINE INC (USDOT 481082)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): BRIAN S SOUERS (Company officer); WHITNEY SOUERS (Company officer 2)
Organization: CORPORATION

Blockers:
  (none)

Cautions:
  • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median.
  • 1 fatality on crash record — 18 FMCSA-reportable crashes on file.

On file:
  • 1 active operating authority
  • Insurance on file · $750,000 — FIREMEN'S INSURANCE CO. OF WASHINGTON DC · 91X
  • BOC-3 process agent on file — TRUCK PROCESS AGENTS OF AMERICA, INC
  • Satisfactory FMCSA safety rating
  • OOS rate better than size peers

Source: https://truckcodex.com/usdot/481082/
As of: Jul 18, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade A

Composite of 5/5 scored components (mean 88/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

A confidence 100% · 5/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Mixed vs peers · 40/100

Driver OOS 1.3% vs peer median 0% (worse). Vehicle OOS 7.4% vs peer median 16.1% (better). n=25366 same-size ACTIVE peers.

FMCSA safety rating
Satisfactory · 100/100

Official FMCSA Satisfactory safety rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

FIREMEN'S INSURANCE CO. OF WASHINGTON DC · 91X · $750,000

1 active policy

BOC-3 agent

TRUCK PROCESS AGENTS OF AMERICA, INC

Company profile

Company details
USDOT 481082
In FMCSA records since Apr 23, 1992 (~34y)
MC / docket MC992661
Entity CORPORATION
Business org CORPORATION
Company officer BRIAN S SOUERS
Company officer 2 WHITNEY SOUERS
Operation PRIVATE PROPERTY;AUTHORIZED FOR HIRE;EXEMPT FOR HIRE
Cargo carried
Logs / Poles / Beams / Lumber, Building Materials, Machinery / Large Objects, Water Well, Other (WOOD CHIPS)
Fleet size 41 units
Drivers 26
Annual mileage 1,357,886 mi
Contact & address
Phone: (207) 794-2044
Email: [email protected]
Physical
29 ACCESS ROAD
LINCOLN, ME 04457
Mailing
PO BOX 127
LINCOLN, ME 04457
Registration & safety rating
USDOT 481082
In FMCSA records since Apr 23, 1992 (~34y)
Entity CORPORATION
Operation PRIVATE PROPERTY;AUTHORIZED FOR HIRE;EXEMPT FOR HIRE
Annual mileage (MCS-150) 1,357,886 mi
Safety Rating Satisfactory
vs. National Average
Vehicle OOS Rate 7.4% vs 23.4% -16.0 pts
Driver OOS Rate 1.3% vs 6.7% -5.4 pts
Violations per Inspection 0.64 vs 1.80 -1.16
Peer tier (mid-sized fleets (11-100 power units)) median OOS rate: 27.3%
Active insurance
Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 29 0 0
Trailers 41 0 0
Trucks 12 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Accident reports (24 months)

All 18 crashes →
Last 6 months 6–12 months 12–24 months Total
Fatalities 0 0 0 0
Injuries 0 0 0 0
Tow-away 0 0 1 1
Crash reports 0 0 1 1

Reportable crashes from FMCSA MCMIS for the trailing 24 months. Counts may differ slightly from SAFER due to reporting lag.

Inspections (24 months)

All 115 inspections →
Driver Vehicle Hazmat
Inspections 75 75 0
OOS inspections 1 3 0
OOS percentage 1.33% 4% —
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
41
Drivers
26
Inspections
115
FMCSA roadside history
OOS Rate (peak)
7.4%
driver or vehicle, whichever higher
Crashes (24m)
1
18 all-time
Authorities
1
1 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

TREELINE INC is a corporation based in LINCOLN, ME, registered with the FMCSA under USDOT 481082. The carrier is currently active in FMCSA's records, with a safety rating of Satisfactory. MCS-150 self-reporting puts the fleet at 41 power units and 26 drivers, with 115 roadside inspections on file and a peak out-of-service rate of 7.4%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier overview

TREELINE INC is a mid-sized fleet, operating 41 power units and 26 drivers, organized as a corporation, based in Lincoln, ME. Across 78 roadside inspections in the last 24 months, the fleet recorded a 6.4% out-of-service rate, with 2 reportable crashes. Operating authority is active for common.

Inspection profile

78 roadside inspections over the last 24 months, up 152% versus the prior 24 months, most heavily in ME (78 stops), with Level 2 inspections the most common.

Violation profile

6.4% out-of-service rate; led by Vehicle Maintenance (68.7% of violations); top code 393.47(e) (Slack adjuster defective) cited 8 times.

Fleet profile

The fleet comprises 41 power units (mid-sized fleet) and 26 drivers; Freightliner, Western Star, and Stai are the most-inspected makes.

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 25,366 ACTIVE carriers operating 20–62 power units (±50% of this carrier's 41 unit fleet).

This carrier — Driver OOS
1.3%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 25,366 same-size peers
Verdict
Riskier than peers
Delta +1.3 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
7.4%
Vehicles placed out-of-service at roadside inspections
Peer median
16.1%
Median across 25,366 same-size peers
Verdict
Safer than peers
Delta -8.7 pts vs peer median (lower is safer)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2024-07 2026-07

Violations by BASIC Category

Federal BASIC buckets for every citation issued against this carrier over the past 24 months.
Vehicle Maintenance
32 violations
4 OOS · 12.5%
Unsafe Driving
13 violations
Driver Fitness
3 violations
1 OOS · 33.3%

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
Maine (ME) 75 4 5.3% Jul 6, 2026
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Freightliner 39
Western Star 34
Bren 27
Stai 22
Kenworth 16
Other 12
Peterbilt 12
East 6
Tremc 3
Benne 2
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 2 — 0.09 0 — Jul 13, 2026
Controlled Substances / Alcohol 0 — 0.00 0 — Jul 13, 2026
Hours of Service 0 — 0.00 0 — Jul 13, 2026
Unsafe Driving 3 — 1.21 1 — Jul 13, 2026
Vehicle Maintenance 20 — 2.77 3 — Jul 13, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (115 rows) View all 115 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
88329321 Jul 6, 2026 ME 2 —
FREIGHTLINER STRAIGHT TRUCK
ME 809CSB · 2FUPFSEB4VA869207
0 — No
88070905 Jun 8, 2026 ME 3 —
WESTERN STAR TRUCK TRACTOR
ME 928787 · 5KKXAFCKXGPHC5597
0 — No
87831592 May 13, 2026 ME 1 —
FREIGHTLINER STRAIGHT TRUCK
ME 824CSB · 3ALACWDT9GDHC8603
0 — No
87782827 May 7, 2026 ME 1 —
KENWORTH TRUCK TRACTOR
ME 869752 · 1XKZDP0X7LJ425042
0 — No
87772371 May 6, 2026 ME 1 —
VOLVO TRUCK TRUCK TRACTOR
ME 867208 · 4V4NC9EH1LN248981
1 396.5B-HWSL No
87769717 May 6, 2026 ME 2 —
WESTERN STAR TRUCK TRACTOR
ME 868361 · 5KJJALDR9KPKK4344
0 — No
87500535 Apr 4, 2026 ME 3 HOLLIS
KENWORTH TRUCK TRACTOR
ME 933296 · 1XKZDP0X3SJ119888
0 — No
87406508 Mar 24, 2026 ME 2 me-old-town---scales-sb
PETERBILT TRUCK TRACTOR
ME 869720 · 1XPXDP0X2LD689401
1 396.17C-PI No
87341816 Mar 19, 2026 ME 3 SPRINGFIELD
PETERBILT TRUCK TRACTOR
ME 869718 · 1XPXDP0XXLD643766
0 — No
87322002 Mar 17, 2026 ME 1 me-sidney---scales
KENWORTH TRUCK TRACTOR
ME 933296 · 1XKZDP0X3SJ119888
0 — No
87273919 Mar 11, 2026 ME 3 me-baileyville-(not-woodland)
WESTERN STAR TRUCK TRACTOR
ME 865826 · 5KKXAFCG5EPFY4984
0 — No
87137846 Feb 24, 2026 ME 3 me-fairfeild---scales-(hinckley)
FREIGHTLINER TRUCK TRACTOR
ME 869589 · 1FVXA7CG9DDBX3292
0 — No
86955906 Feb 4, 2026 ME 2 me-old-town---scales-sb
KENWORTH TRUCK TRACTOR
ME 868086 · 1XKZDP0X0MJ449782
0 — No
86922167 Jan 29, 2026 ME 3 me-sidney---scales
KENWORTH TRUCK TRACTOR
ME 868082 · 1XKZDP9X5JJ182220
1 392.16AD No
86861866 Jan 21, 2026 ME 3 FAIRFIELD
FREIGHTLINER STRAIGHT TRUCK
ME 803CSB · 4UZAARFD5JCKC4517
1 392.16AD No
86804097 Jan 14, 2026 ME 2 me-old-town---scales-sb
FREIGHTLINER TRUCK TRACTOR
ME 869403 · 3AKJGNDR5HDJF7729
0 — No
86804081 Jan 14, 2026 ME 2 me-fairfeild---scales-(hinckley)
WESTERN STAR TRUCK TRACTOR
ME 868365 · 5KJJAED10EPFW6472
3 393.43D-BIPBS, 393.9A-LRLI No
86804053 Jan 14, 2026 ME 2 me-fairfeild---scales-(hinckley)
WESTERN STAR TRUCK TRACTOR
ME 868906 · 5KJJAED18JPJK0478
1 391.11B4 Yes
86804052 Jan 14, 2026 ME 3 me-fairfeild---scales-(hinckley)
WESTERN STAR TRUCK TRACTOR
ME 868083 · 5KKXAFBD9EPFV1932
0 — No
86790330 Jan 13, 2026 ME 1 me-old-town---scales-sb
WESTERN STAR TRUCK TRACTOR
ME 864007 · 5KJJAED68FLGS6535
1 393.48A-BIBD No
86748385 Jan 8, 2026 ME 3 PALMYRA
FREIGHTLINER STRAIGHT TRUCK
ME 803CSB · 4UZAARFD5JCKC4517
0 — No
86684462 Dec 30, 2025 ME 3 SKOWHEGAN
WESTERN STAR TRUCK TRACTOR
ME 868083 · 5KKXAFBD9EPFV1932
0 — No
86628799 Dec 19, 2025 ME 2 me-fairfeild---scales-(hinckley)
WESTERN STAR STRAIGHT TRUCK
ME 863093 · 5KKXAFBD9EPFV1932
0 — No
86540295 Dec 10, 2025 ME 2 me-fairfeild---scales-(hinckley)
WESTERN STAR TRUCK TRACTOR
ME 928787 · 5KKXAFCKXGPHC5597
1 393.9A-LRLI No
86139469 Oct 24, 2025 ME 1 GREENBUSH
PETERBILT STRAIGHT TRUCK
ME 96CQF · 2NPLHZ8X27M673535
1 393.45D-B No
Recent Crashes (18 rows)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
ME500-W14552 Dec 23, 2024 ME 0 0 Yes No Tow
MEG00S019469 Apr 26, 2024 ME 0 0 Yes No Tow
MEG00S061031 Nov 22, 2023 ME 0 0 Yes No Tow
MATRV0018808 May 3, 2023 MA 0 1 Yes No Injury
MEC00S002347 Jan 16, 2023 ME 0 1 Yes No Injury
MEE00S009469 Feb 24, 2022 ME 0 0 Yes No Tow
MS6104210786 Dec 18, 2021 MS 0 0 Yes No Tow
MEG00S012622 Feb 15, 2019 ME 0 0 Yes No Tow
MEC00S160125 Dec 3, 2018 ME 0 0 Yes No Tow
ME007-021322 Mar 14, 2017 ME 0 1 Yes No Injury
MEE00-108320 Nov 30, 2015 ME 0 0 Yes No Tow
MEE00-005108 Jan 23, 2012 ME 0 0 Yes No Tow
MEE00-008340 Feb 2, 2011 ME 0 1 Yes No Injury
ME0009-36142 Jul 29, 2009 ME 0 1 Yes No Injury
ME200-331-AC Jul 16, 2009 ME 0 0 Yes No Tow
MEE00-014599 Feb 28, 2008 ME 0 1 No No Injury
ME1000208743 Apr 17, 2002 ME 0 1 Yes No Injury
ME2001990870 Jul 23, 2001 ME 1 1 Yes No Fatal
Authority Records (1 docket)
common
MC992661
Active
—
View full authority record →
MC Certificate Documents (1 PDF)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Nov 2, 2016 MC992661-C CPL CERTIFICATE CPL →
Insurance Coverage Timeline (1 row)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
FIREMEN'S INSURANCE CO. OF WASHINGTON DC CAA 1000090 AW 91X $750,000 Oct 12, 2016 On file ACTIVE
Compliance Timeline Merged authority / insurance / enforcement events
  1. Nov 2, 2016
    authority
    GRANTED — MOTOR PROPERTY COMMON CARRIER
    Details →
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
CHESTER ME 3 0
ENFIELD ME 2 0
HOWLAND ME 2 0
OLD TOWN ME 2 0
SKOWHEGAN ME 2 0
FAIRFIELD ME 1 0
GREENBUSH ME 1 0
HAMPDEN ME 1 0
HOLLIS ME 1 0
LINCOLN ME 1 0

Top Violation Codes Cited

Code Description Category Cited OOS
393.47(e) Brake Out of Adjustment - Roto, Clamp (Short & Long), DD-3, or Bolt Vehicle Maintenance 11 0
392.2 Violation of Local Laws - Explain: Unsafe Driving 10 0
393.45(b)(2) Brake hose or tubing chafing and/or kinking Vehicle Maintenance 7 0
393.53(b) CMV manufactured after 10/19/94 has an automatic airbrake adjustment system that fails to compensate for wear Vehicle Maintenance 6 0
396.3(a)(1) Inspection, repair and maintenance of parts and accessories Vehicle Maintenance 5 3
392.16(a) Failing to use seat belt (49 CFR) Unsafe Driving 3 0
393.75(a) Flat tire or fabric exposed Vehicle Maintenance 2 2
393.75(c) Tire-other tread depth less than 2/32 of inch measured in a major tread groove Vehicle Maintenance 2 0
396.17(c) Operating a CMV without proof of a periodic inspection Vehicle Maintenance 2 0
396.5(b) Oil and/or grease leak Vehicle Maintenance 2 0
Related Records Cross-references to every adjacent page
Directory
Authority Records
Insurance Carriers
Process Agent (BOC-3)
Carrier Records
Discover
Explainers

How to verify TREELINE INC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about TREELINE INC

Is TREELINE INC an active motor carrier? ▾
Yes. TREELINE INC is registered with the FMCSA under USDOT 481082 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is TREELINE INC's safety rating? ▾
TREELINE INC's FMCSA safety rating is Satisfactory. A Satisfactory rating means FMCSA evaluators determined the carrier had an adequate safety management program at the time of the most recent compliance review. Safety ratings are assigned only after a formal compliance review; most carriers in the FMCSA database are unrated.
How many inspections has TREELINE INC had? ▾
115 roadside inspections are on file for TREELINE INC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is TREELINE INC's out-of-service rate? ▾
TREELINE INC's peak out-of-service rate is 7.4% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is TREELINE INC based? ▾
TREELINE INC reports its physical address to the FMCSA as 29 ACCESS ROAD, LINCOLN, Maine 04457. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does TREELINE INC have valid operating authority? ▾
Yes. TREELINE INC holds 1 active FMCSA operating authority (MC992661). Each docket appears in the Authority Records section below with its full event history. Active authority means the carrier may legally operate as a for-hire carrier, contingent on current insurance and BOC-3 process-agent filings.
How many trucks and drivers does TREELINE INC operate? ▾
TREELINE INC self-reports 41 power units and 26 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has TREELINE INC had any crashes? ▾
18 FMCSA-reportable crashes are on file for TREELINE INC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.
NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.
Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.