BY GRACE TOWING LLC
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.
- Prior insurance gap · 256 days Jul 6, 2017 → Mar 19, 2018
- Common (Property) gap · 267 days Inactive Jul 12, 2017 → reinstated Apr 5, 2018
- OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
Plain-text risk summary (print / paste)
TruckCodex risk summary — BY GRACE TOWING LLC (USDOT 2881569) Verdict: CAUTION Book with caution — review signals below No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking. Authority / census status: Active Active BIPD limit: $1,000,000 Officer(s): VICTOR GARDNER (Company officer) Blockers: (none) Cautions: • Prior insurance gap · 256 days — Jul 6, 2017 → Mar 19, 2018 • Common (Property) gap · 267 days — Inactive Jul 12, 2017 → reinstated Apr 5, 2018 • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median. On file: • 1 active operating authority • Insurance on file · $1,000,000 — AMGUARD INSURANCE COMPANY · 91X • BOC-3 process agent on file — DOTPROCESSAGENTS.COM LLC Source: https://truckcodex.com/usdot/2881569/ As of: Jul 19, 2026 Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade
Compliance grade B
Composite of 4/5 scored components (mean 79/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
B
confidence 80% · 4/5 signals
Compliance grade B
Composite of 4/5 scored components (mean 79/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
Active census status with no OOS order or revoked authority on file.
Active BIPD/Primary-like policy on file in our insurance history.
Driver OOS 17.9% vs peer median 0% (worse). Vehicle OOS 46.2% vs peer median 0% (worse). n=144050 same-size ACTIVE peers.
FMCSA has not assigned this carrier a formal safety rating. We do not invent one.
NR reason: No published FMCSA safety_rating.
No BMC-91 insurance-lapse watch classification on file for this USDOT.
TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.
1 active liability policy
Company profile
No active FMCSA cargo filing on file.
FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.
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InsuranceAMGUARD INSURANCE COMPANYPolicy effective Jun 1, 2025
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Process AgentDOTPROCESSAGENTS.COM LLCBOC-3 on file
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Operating AuthorityMC967095ACTIVE
Fleet details (MCS-150)
| Vehicle type | Owned | Term leased | Trip leased |
|---|---|---|---|
| Truck tractors | 1 | 0 | 0 |
| Trailers | 3 | 0 | 0 |
| Trucks | 6 | 0 | 0 |
Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).
Accident reports (24 months)
All 1 crashes →| Last 6 months | 6–12 months | 12–24 months | Total | |
|---|---|---|---|---|
| Fatalities | 0 | 0 | 0 | 0 |
| Injuries | 0 | 0 | 2 | 2 |
| Tow-away | 0 | 0 | 1 | 1 |
| Crash reports | 0 | 0 | 1 | 1 |
Reportable crashes from FMCSA MCMIS for the trailing 24 months. Counts may differ slightly from SAFER due to reporting lag.
Inspections (24 months)
All 34 inspections →| Driver | Vehicle | Hazmat | |
|---|---|---|---|
| Inspections | 23 | 23 | 0 |
| OOS inspections | 4 | 5 | 0 |
| OOS percentage | 17.39% | 21.74% | — |
| National average | 6.67% | 22.26% | 4.44% |
Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles
BY GRACE TOWING LLC is a motor carrier based in LITHONIA, GA, registered with the FMCSA under USDOT 2881569. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 7 power units and 6 drivers, with 34 roadside inspections on file and a peak out-of-service rate of 46.2%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.
Carrier is unrated
FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.
BY GRACE TOWING LLC is a small fleet, operating 7 power units and 6 drivers, based in Lithonia, GA. Across 28 roadside inspections in the last 24 months, the fleet recorded a 32.1% out-of-service rate, with 1 reportable crash. Operating authority is active for common.
28 roadside inspections over the last 24 months, up 460% versus the prior 24 months, concentrated in GA (21) and US (4), with Level 3 inspections the most common.
32.1% out-of-service rate; led by Vehicle Maintenance (42.2% of violations); top code 393.9A-LTSI (Inoperable required lamps) cited 4 times, 4 of them OOS.
The fleet comprises 7 power units (small fleet) and 6 drivers; Dodge, International, and Freightliner are the most-inspected makes.
Risk Signals
Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service
Compared against 144,050 ACTIVE carriers operating 3–11 power units (±50% of this carrier's 7 unit fleet).
Authority gap detected (1)
- Common (Property) authority was inactive from Jul 12, 2017 to Apr 5, 2018 (267 days)
Historical coverage gap detected (1)
- No active BIPD/Primary insurance from Jul 6, 2017 to Mar 19, 2018 (256 days)
Inspection Analytics Monthly activity · BASIC mix · state map
Monthly Inspection Activity (24 months)
Violations by BASIC Category
Activity by State
| State | Inspections | OOS | OOS % | Last Inspection |
|---|---|---|---|---|
| Georgia (GA) | 19 | 6 | 31.6% | Jan 23, 2026 |
| South Carolina (SC) | 3 | 2 | 66.7% | May 14, 2026 |
| Tennessee (TN) | 1 | 0 | 0.0% | May 19, 2025 |
Vehicle Fleet Top makes and models observed in roadside inspections
| Make | Model | Inspections |
|---|---|---|
| Dodge | 16 | |
| International | 10 | |
| Freightliner | 7 | |
| Down To Ea | 2 | |
| Unknown | 2 | |
| Down 2 Ear | 1 | |
| Earth Trac | 1 | |
| Haul-It-Al | 1 | |
| Other | 1 |
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
| BASIC | Inspections | Serious | Measure | Percentile | Alert | As Of |
|---|---|---|---|---|---|---|
| Driver Fitness | 3 | — | 0.44 | 0 | — | Jul 13, 2026 |
| Controlled Substances / Alcohol | 3 | — | 1.11 | 1 | — | Jul 13, 2026 |
| Hours of Service | 1 | — | 0.38 | 0 | — | Jul 13, 2026 |
| Unsafe Driving | 10 | — | 9.71 | 10 | — | Jul 13, 2026 |
| Vehicle Maintenance | 6 | — | 14.18 | 14 | — | Jul 13, 2026 |
Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.
Recent Inspections (34 rows) View all 34 →
| Inspection # | Date ▼ | State | Level | Station | Vehicle | Violations | Top Codes | OOS |
|---|---|---|---|---|---|---|---|---|
| 87859873 | May 14, 2026 | SC | 2 | — |
FREIGHTLINER STRAIGHT TRUCK
|
5 | 393.43DBMA, 393.23-LEU, 393.9A-LHLI | Yes |
| 87103854 | Feb 18, 2026 | SC | 2 | LIBERTY SC |
FREIGHTLINER STRAIGHT TRUCK
|
5 | 393.9A-LTSI, 393.9A-LSLIWR, 393.9A-LHLI | Yes |
| 86888764 | Jan 23, 2026 | GA | 3 | GROVETOWN GA |
FREIGHTLINER STRAIGHT TRUCK
|
1 | 392.2-SLLEWA2 | No |
| 86271009 | Nov 4, 2025 | GA | 3 | GROVETOWN GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
2 | 392.2-SLLTCD, 392.16-D | No |
| 85820651 | Sep 12, 2025 | GA | 3 | GROVETOWN GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
2 | 395.8K2-HOSP, 392.2-SLLTCD | Yes |
| 85676631 | Aug 28, 2025 | GA | 1 | CONYERS GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
0 | — | No |
| 85648986 | Aug 26, 2025 | GA | 3 | DULUTH GA |
INTERNATIONAL STRAIGHT TRUCK
|
3 | 390.3E-DAC, 391.41APC, 392.2-INAT | Yes |
| 84879764 | May 30, 2025 | GA | 3 | ATLANTA GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
1 | 392.16-D | No |
| 84859051 | May 29, 2025 | GA | 3 | CONYERS GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
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1 | 392.2-SLLLR | No |
| 84736377 | May 19, 2025 | TN | 1 | KNOXVILLE TN |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
0 | — | No |
| 84453254 | Apr 14, 2025 | GA | 3 | ATLANTA GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
0 | — | No |
| 84299314 | Mar 27, 2025 | GA | 3 | GROVETOWN GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
3 | 390.21TB1-MC, 392.2-SLLML, 392.16-D | No |
| 84152669 | Mar 11, 2025 | GA | 3 | GROVETOWN GA |
INTERNATIONAL STRAIGHT TRUCK
|
1 | 392.2-SLLTCD | No |
| 84141853 | Mar 10, 2025 | GA | 3 | LOGANVILLE GA |
INTERNATIONAL STRAIGHT TRUCK
|
2 | 391.41A-MCPC, 392.2-SLLFC | No |
| 84099968 | Mar 6, 2025 | GA | 3 | CRAWFORDVILLE GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
0 | — | No |
| 83964082 | Feb 19, 2025 | GA | 2 | ATLANTA GA |
FREIGHTLINER STRAIGHT TRUCK
|
4 | 393.43DBMA, 393.60D, 390.21TB2-DOT | Yes |
| 83597466 | Jan 7, 2025 | GA | 1 | ATLANTA GA |
INTERNATIONAL STRAIGHT TRUCK
|
5 | 393.9A-LSLIWR, 393.9A-LTSI, 392.4A-DOSP | Yes |
| 82710470 | Sep 16, 2024 | GA | 3 | THOMSON GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
0 | — | No |
| 82650018 | Sep 6, 2024 | GA | 1 | LITHONIA GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
3 | 393.75(b), 393.9(a), 393.95(a)(1) | Yes |
| 82649224 | Sep 6, 2024 | GA | 3 | OAKWOOD GA |
INTERNATIONAL STRAIGHT TRUCK
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3 | 392.82, 392.16(a), 392.2 | No |
| 82453299 | Aug 15, 2024 | GA | 3 | DOUGLASVILLE GA |
INTERNATIONAL STRAIGHT TRUCK
|
1 | 392.2 | No |
| 82279481 | Aug 1, 2024 | SC | 1 | I-20 EB AIKEN COUNTY |
INTERNATIONAL STRAIGHT TRUCK
|
0 | — | No |
| 82249532 | Jul 24, 2024 | GA | 3 | FAIRBURN GA |
FREIGHTLINER STRAIGHT TRUCK
|
1 | 392.4(a) | Yes |
| 81647956 | May 13, 2024 | GA | 2 | COVINGTON GA |
INTERNATIONAL STRAIGHT TRUCK
|
5 | 395.8(a)(1), 383.95(a), 393.43(d) | Yes |
| 81442339 | Apr 25, 2024 | GA | 1 | COVINGTON GA |
RAM STRAIGHT TRUCK
Ticket: Dodge
|
2 | 393.23, 393.104(b) | Yes |
Recent Crashes (1 row)
| Report # | Date ▼ | State | Fatalities | Injuries | Tow | Hazmat | Severity |
|---|---|---|---|---|---|---|---|
| GA0009833410 | Mar 29, 2025 | GA | 0 | 2 | Yes | No | Injury |
Authority Records (1 docket)
MC Certificate Documents (2 PDFs)
Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.
Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.
| Date | Docket | Action | Authority | |
|---|---|---|---|---|
| Apr 5, 2018 | MC967095-C | REI | REINSTATEMENT | REI → |
| Jun 6, 2016 | MC967095-C | CPL | CERTIFICATE | CPL → |
Insurance Coverage Timeline (13 rows)
Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.
| Insurer | Policy # | Type | Limit | Effective | Cancel | Status |
|---|---|---|---|---|---|---|
| AMGUARD INSURANCE COMPANY | K2GP633671 | 91X | $1,000,000 | Jun 1, 2025 | On file | ACTIVE |
| AMGUARD INSURANCE COMPANY | K2GP633671 | BIPD/Primary | $1,000,000 | Jun 1, 2025 | Jun 1, 2026 | CANCELLED |
| AMGUARD INSURANCE COMPANY | K2GP530303 | BIPD/Primary | — | Sep 12, 2024 | Jun 1, 2025 | CANCELLED |
| AMGUARD INSURANCE COMPANY | K2GP530303 | BIPD/Primary | — | Jun 1, 2024 | Sep 12, 2024 | CANCELLED |
| AMGUARD INSURANCE COMPANY | K2GP425063 | BIPD/Primary | — | Jun 1, 2023 | Jun 1, 2024 | REPLACED |
| AMGUARD INSURANCE COMPANY | K2GP320025 | BIPD/Primary | — | Jun 1, 2022 | Jun 1, 2023 | REPLACED |
| AMGUARD INSURANCE COMPANY | K2GP214447 | BIPD/Primary | — | Jun 1, 2021 | Jun 1, 2022 | CANCELLED |
| AMGUARD INSURANCE COMPANY | K2GP110272 | BIPD/Primary | — | Jun 1, 2020 | Jun 1, 2021 | CANCELLED |
| UNITED SPECIALTY INSURANCE COMPANY | UXQ500041-00 | BIPD/Primary | — | Jun 1, 2019 | Jun 1, 2020 | REPLACED |
| AMGUARD INSURANCE COMPANY | K2GP902699 | BIPD/Primary | — | Jun 1, 2018 | Jun 1, 2019 | CANCELLED |
| PROGRESSIVE MOUNTAIN INSURANCE COMPANY OF OHI | CA03802905 | BIPD/Primary | — | Mar 19, 2018 | Jun 1, 2018 | REPLACED |
| Coverage gap — 256 days without BIPD/Primary coverage from Jul 6, 2017 to Mar 19, 2018 | ||||||
| PROGRESSIVE MOUNTAIN INSURANCE COMPANY OF OHI | CA3802905 | BIPD/Primary | — | Jun 1, 2016 | Jul 6, 2017 | CANCELLED |
Compliance Timeline Merged authority / insurance / enforcement events
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Jun 3, 2025
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Jun 1, 2025insuranceCANCEL — AMGUARD INSURANCE COMPANY
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Sep 12, 2024insuranceCANCEL — AMGUARD INSURANCE COMPANY
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Jul 24, 2024enforcementEnforcement case GA-2024-0160-US1882 — $4,970
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Jun 1, 2024insuranceTERM/REPL — AMGUARD INSURANCE COMPANY
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Jun 1, 2023insuranceTERM/REPL — AMGUARD INSURANCE COMPANY
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Jun 1, 2022
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Jun 1, 2022insuranceCANCEL — AMGUARD INSURANCE COMPANY
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Jun 1, 2021
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Jun 1, 2021insuranceCANCEL — AMGUARD INSURANCE COMPANY
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Jun 1, 2020insuranceTERM/REPL — UNITED SPECIALTY INSURANCE COMPANY
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Jun 4, 2019
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Jun 1, 2019insuranceCANCEL — AMGUARD INSURANCE COMPANY
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Jun 1, 2018insuranceTERM/REPL — PROGRESSIVE MOUNTAIN INSURANCE COMPANY OF OHI
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Apr 5, 2018
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Jul 12, 2017
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Jul 12, 2017authorityAuthority revoked — INVOLUNTARY REVOCATION
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Jul 12, 2017authority gapCommon (Property) authority inactive: 267 days (through Apr 5, 2018)
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Jul 6, 2017insuranceCANCEL — PROGRESSIVE MOUNTAIN INSURANCE COMPANY OF OHI
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Jul 6, 2017insurance gapCoverage gap: 256 days without BIPD/Primary insurance (through Mar 19, 2018)
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for
Most-Inspected Stations
| Station | State | Inspections | OOS |
|---|---|---|---|
| GROVETOWN GA | GA | 6 | 2 |
| ATLANTA GA | GA | 4 | 2 |
| CONYERS GA | GA | 2 | 0 |
| COVINGTON GA | GA | 2 | 2 |
| CRAWFORDVILLE GA | GA | 2 | 0 |
| AUGUSTA GA | GA | 1 | 1 |
| DOUGLASVILLE GA | GA | 1 | 0 |
| DULUTH GA | GA | 1 | 1 |
| FAIRBURN GA | GA | 1 | 1 |
| HIGH CRASH CORRIDOR | GA | 1 | 0 |
Top Violation Codes Cited
| Code | Description | Category | Cited | OOS |
|---|---|---|---|---|
| 392.2 | Violation of Local Laws - Explain: | Unsafe Driving | 5 | 0 |
| 383.95(a) | Violating airbrake restriction | Driver Fitness | 1 | 1 |
| 392.16(a) | Failing to use seat belt (49 CFR) | Unsafe Driving | 1 | 0 |
| 392.4(a) | Driver uses or is in possession of drugs | Controlled Substances/Alcohol | 1 | 1 |
| 392.82 | Texting while driving | Unsafe Driving | 1 | 0 |
| 393.104(b) | Damaged securement system/tiedowns | Vehicle Maintenance | 1 | 0 |
| 393.23 | Required lamp not powered by vehicle electric | Vehicle Maintenance | 1 | 1 |
| 393.43(d) | No or defective automatic trailer brake | Vehicle Maintenance | 1 | 1 |
| 393.75(b) | Tire-front tread depth less than 4/32 of inch on a major tread groove | Vehicle Maintenance | 1 | 1 |
| 393.95(a)(1) | Emergency Equipment - Fire Extinguishers - no fire extinguisher present or not properly rated. | Vehicle Maintenance | 1 | 0 |
Related Records Cross-references to every adjacent page
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Georgia carriers
All carriers based in Georgia
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Lithonia carriers
Carriers based in Lithonia, GA
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Stations in Georgia
Where this carrier might be inspected
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Docket MC967095
common · ACTIVE · MC
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AMGUARD INSURANCE COMPANY
91X policy on file
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UNITED SPECIALTY INSURANCE COMPANY
BIPD/Primary policy on file
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PROGRESSIVE MOUNTAIN INSURANCE COMPANY OF OHI
BIPD/Primary policy on file
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DOTPROCESSAGENTS.COM LLC
BOC-3 process agent · 86,974 carriers served
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34 inspections
Full roadside inspection history
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1 reportable crash
FMCSA MCMIS crash log
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Fleet recall search
NHTSA recalls covering this fleet's vehicle years/makes
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File a complaint
Open the FMCSA National Consumer Complaint form for this carrier
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Carrier comparison tool
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Certificate lookup
Look up any FMCSA authority by MC/MX/FF docket number
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Insurance-lapse watch
Carriers with recent BMC-91 cancellation or reinstatement churn
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How FMCSA safety ratings work
BASIC percentiles and compliance review context
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BOC-3 process agents explained
Why every interstate carrier must file a process agent
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FMCSA compliance filings guide
MCS-150, insurance, and authority filing requirements
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Roadside inspection rights
What drivers and carriers can expect during a stop
How to verify BY GRACE TOWING LLC
- Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
- Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
- Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
- Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
- Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.
Frequently asked questions about BY GRACE TOWING LLC
Is BY GRACE TOWING LLC an active motor carrier? ▾
What is BY GRACE TOWING LLC's safety rating? ▾
How many inspections has BY GRACE TOWING LLC had? ▾
What is BY GRACE TOWING LLC's out-of-service rate? ▾
Where is BY GRACE TOWING LLC based? ▾
Does BY GRACE TOWING LLC have valid operating authority? ▾
How many trucks and drivers does BY GRACE TOWING LLC operate? ▾
Has BY GRACE TOWING LLC had any crashes? ▾
About FMCSA carrier records
Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.
Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.
TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.