Complaint 2213316

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2015 Kia Optima. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was take to O'Reilly's to be diagnosed. The DTC: P1326; was retrieved. The contact attempted to start the vehicle, but the vehicle failed to start. The contact researched online and found NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). The dealer was contacted, and it was confirmed that the vehicle was included in NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic); however, the dealer refused to repair the vehicle because the vehicle was not currently registered and additional repairs were needed before a recall repair could be performed. The vehicle was being towed to the dealer. The vehicle was not yet repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 137,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.