Complaint 694915

Complaint Summary

SEATS

Owner Narrative

TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE LAREDO. WHILE PROCEEDING TO STOP AT A TRAFFIC LIGHT AND DEPRESSING THE BRAKE PEDAL, THE SEAT COMPONENT COLLAPSED INTO THE REAR OF THE VEHICLE. THE CONTACT WAS ABLE TO HOLD ONTO THE STEERING WHEEL IN ORDER TO PREVENT A CRASH. UPON FURTHER INSPECTION, IT WAS FOUND THAT THE SEAT COMPONENT DETACHED FROM THE ENTIRE FRAME. THE DEALER STATED THAT THE REPAIRS WOULD COST $636 FOR REPAIRS AND THAT THE FAILURE WAS VERY COMMON FOR HIS PARTICULAR YEAR, MAKE, AND MODEL VEHICLE. HE ALSO ATTEMPTED TO LOCATE THE NEEDED PARTS FROM A SALVAGE YARD AND WAS INFORMED NUMEROUS TIMES THAT THE PARTS WAS SO WIDELY NEEDED THAT THEY COULD NOT KEEP THEM IN STOCK. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE FAILURE AND CURRENT MILEAGES WERE 171,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.