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Complaint 2170565

2021 RAM PROMASTER • ENGINE • incident Jan 27, 2026

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2170565
Make
RAM
Model
PROMASTER
Model Year
2021
Component
ENGINE
Incident Date
Jan 27, 2026
Date Received
Jan 27, 2026
Data As Of
Sep 1, 2026

Complaint Summary

ENGINE

Owner Narrative

The 2021 Ram ProMaster 2500 I purchased from a dealer on 12/6/25 now has a serious safety defect. The transmission began grinding when shifting into Drive on 1/27/26. Immediately after, the vehicle started rolling backwards while fully in Park with the engine running. This indicates a failure of the parking pawl or internal gearset. The backup camera also does not function, there are coolant and power steering leaks, and the axle/wheel bearing is failing. The dealer claimed the van passed a “120-point inspection,” but it is clearly unsafe and unfit for operation. This defect poses a risk of rollaway injury, crash, and property damage.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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