Complaint 2109903

Complaint Summary

ENGINE

Owner Narrative

Kia denied repair and replacement of components damaged by a known safety recall (Hydraulic Electronic Control Unit) on my 2012 Kia Forte Coupe, VIN# [XXX] . There was also a recall on the “Knock Sensor”, but I was unaware of the recall and paid for the repair out of pocket. Specifically, I was seeking repair or replacement of the starter and battery, as well as any other component that I wasn’t aware of, which was compromised as a direct result of the defective HECU system covered under the recall. They denied the repair because they said that the warranty was voided because the car had a salvage title, but the request to repair was not a warranty issue. The recall involves the HECU potentially causing electrical shorts and engine compartment fires, which can damage surrounding electrical components — including the battery and starter. These are not wear-and-tear items in this case, but parts affected by the consequences of a manufacturer-recognized safety defect. The internal electrical short circuit condition of the HECU fuse caused an overcurrent, which resulted in the wire from the solenoid cable of the starter burning and damaging the starter. As well as the wire of the negative battery terminal, which also resulted in the battery being damaged. I even left the battery and the starter on the floor of the car to show proof that these occurrences happened due to the defect of the HECU fused because when I purchased a new battery and starter the overcurrent of the HECU caused white smoke to appear and was about to catch fire and burn out the replacement parts as well. Kia has declined to perform these recall-related repairs, citing that the vehicle holds a salvage title, which was issued due to hail damage only. I respectfully contended that the cosmetic damage had no connection to the mechanical or electrical condition of the vehicle and in no way contributed to the failure of the battery or starter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.