Complaint 2069358

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2012 Kia Forte. The contact stated that while driving at an undisclosed speed, she observed smoke emanating from the engine compartment, after which the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The following day, upon starting the vehicle, the contact heard an abnormal rattling sound emanating from the engine compartment, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V750000 (Engine); the VIN was included, and parts were available. However, the dealer declined to perform the recall repair, stating that the vehicle needed to be brought in before the failure for the cost of the repair to be covered by the manufacturer. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.