Complaint 2051777

Complaint Summary

ENGINE

Owner Narrative

The contact owned a 2012 Kia Forte. The contact stated while driving at approximately 15 MPH, as the contact was turning to the left and ascending a slight grade in the road the vehicle's rear end was swaying to the left and the right. The contact stated she was not able to regain control of the vehicle and drove off of the roadway and down an embankment. The contact was rendered unconscious. The contact stated that emergency services were on the scene and the state police. The contact stated that she was not transported to the hospital and was taken to her residence by the state police. The contact stated that the police had issued a report. The contact later was taken to the hospital and was diagnosed as having a fractured sternum, damage to her lower back, concussion, and neck damage. The contact stated that the police had the vehicle towed to an impound lot. The contact stated that her insurance provider had declared the vehicle a total loss. The manufacturer was not informed of the failure. The contact stated that before the crash the vehicle had been stalling intermittently but she had not had the vehicle taken to a dealer or independent mechanic to have it diagnosed. The failure mileage was approximately 136,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.