Complaint 1658952

Complaint Summary

ENGINE

Owner Narrative

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT TOOK THE VEHICLE TO COURTESY SUBARU OF CHICO (896 EAST AVE, CHICO, CA 95926) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). UPON RETURNING THE VEHICLE, THE CONTACT BECAME AWARE OF KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE KNOCKING SOUND PERSISTED. THE CONTACT STATED THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE KNOCKING SOUND WAS PROGRESSIVELY GETTING WORSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.