Complaint 1572831

Complaint Summary

ENGINE

Owner Narrative

I DROPPED MY CAR OFF FOR THE VALVE SPRING RECALL ON 3/26/2019 FOR WORK TO BE DONE THAT WEEK. NHTSA CAMPAIGN NUMBER: 18V772000. I WAS RETURNED THE CAR 10 DAYS LATER, FAR LONGER THAN TOLD. ON WEDNESDAY, 6/5/2019, THE ENGINE STARTED MAKING A LOUD CLUNKING SOUND ESPECIALLY AT IDLE AND WHEN THE A/C WAS ON. I NOTICED THE SOUND WHEN I PULLED INTO MY GARAGE AND IT WAS UNABLE TO BE MISSED. THE CAR STILL DROVE SO I IMMEDIATELY BROUGHT IT TO MY LOCAL SUBARU DEALER WHO DID THE RECALL. THEY CLAIMED THEY HAD NO IDEA WHAT IT WAS AND WOULD DIAGNOSE ON 6/6 AND I WOULD RECEIVE A CALL. CALL NEVER CAME BUT DOING MORE RESEARCH ONLINE ABOUT THE ISSUES WITH THE RECALL I FOUND VIDEOS THAT SOUND JUST LIKE THE NOISE I HAVE. APPROXIMATE MILEAGES SINCE WORK DONE IS 1750 MILES, EXACT UNKNOWN SINCE THE CAR IS AT THE DEALERSHIP. I WAS UNHAPPY THAT WHEN THEY TOOK THE CAR THEY CLAIMED IF THE CAUSE IS SOMETHING THEY TOOK APART THEN THEY WILL BE LIABLE BUT IF IT IS ANYWHERE ELSE THE COSTS ARE ON ME. I KNOW THAT IS PROBABLY A BLANKET STATEMENT BUT THIS SOUND IS PRETTY DISTINCTIVE. THEY TOOK THE CAR AND GAVE ME A LONAER AS THEY SAID IT WASN'T SAFE TO DRIVE SINCE THE SOUND APPEARED TO BE FROM THE ENGINE BLOCK, LOCATION OF BEARINGS.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.