Complaint 1560013

Complaint Summary

ENGINE

Owner Narrative

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (LOCATED AT 1100 S EUCLID ST, FULLERTON, CA 92832, (888) 428-2419) WHERE THE VALVE SPRING WAS REPLACED. THE CONTACT STATED THAT LESS THAN TEN MINUTES AFTER LEAVING THE DEALER, A KNOCKING NOISE OCCURRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED AND ALL THE OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE KNOCKING NOISE CONTINUED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WOULD BE A DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 69,536. *BF*JB

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.