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Complaint 1542042

2004 BMW X5 • ENGINE • incident Dec 4, 2018

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
1542042
Make
BMW
Model
X5
Model Year
2004
Component
ENGINE
Incident Date
Dec 4, 2018
Date Received
Feb 21, 2019
Data As Of
Sep 1, 2026

Complaint Summary

ENGINE

Owner Narrative

TL* THE CONTACT OWNS A 2004 BMW X5. WHILE DRIVING 55 MPH ON THE FREEWAY, THE VEHICLE JERKED SEVERELY. SUDDENLY, THE ENGINE POWERED DOWN IN THE MIDDLE OF TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER SAFELY ONTO THE SHOULDER. A MESSAGE INDICATING "FAIL SAFE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS LATER TAKEN TO RAY CATENA BMW (543 TARRYTOWN RD, WHITE PLAINS, NY 10607, (914) 761-5555) WHERE IT WAS DIAGNOSED THAT A NEW ENGINE AND VALVE PUMP NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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