Complaint 651667

Complaint Summary

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

Owner Narrative

2001, JEEP GRAND CHEROKEE LARADO, BLEND DOOR FAILURES OF HEATER SYSTEM. FAILURE RESULTED IN NO HEAT OR DEFROST SITUATION DURING INCLEMENT WEATHER FORCING DRIVER TO STOP ALONG MOTORWAY. VEHICLE INSPECTED AND DISCOVERED THE HEATER SYSTEM "BLEND DOORS" FAILED. NOT SURE WHEN THE PASSENGER SIDE FAILED, HOWEVER THE DRIVER SIDE RESULTED IN THE VEHICLE NOW NOT BEING DRIVEN DURING INCLEMENT WEATHER. REPAIR QUOTES HAVE BEEN EXTENSIVE AND BEYOND FOR WHAT APPEARS TO BE SERIOUS AND WIDESPREAD SAFETY ISSUE WITH JEEPS UTILIZING THIS HEATING SYSTEM AT THIS TIME VEHICLE IS NOT DRIVEN DURING INCLEMENT WEATHER AS REPAIRS ARE TOO EXPENSIVE FOR ME TO ABSORB AT THIS TIME. FAILURE TO DEFROST WINDSHIELD LEADS TO A SERIOUS DRIVABLE PROBLEM FROM FOGGING WINDOWS.*CN

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.