Complaint 645580

Complaint Summary

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Owner Narrative

I OWN A 2003 JEEP GRAND CHEROKEE. I AM CURRENTLY REPLACED MY 2ND WINDOW REGULATOR (DRIVER SIDE AND PASSENGER SIDE FRONT) IN 3 MONTHS. MY BROTHER-IN-LAW OWNS THE SAME VEHICLE (YEAR/MAKE) AND HAS NOW HAD TO REPLACE 3 REGULATORS. HIS MECHANIC TOLD US THAT THESE PARTS ARE EXTREMELY PRONE TO FAILURE AND HE REPLACES SO MANY OF THEM THAT EVEN THE USED PARTS ARE IN HIGH DEMAND AND COST AS MUCH AS NEW AND THAT JEEP WON'T RECALL THEM. I HAVE DONE ADDITIONAL RESEARCH ONLINE AND HAS READ SO MANY OTHER COMPLAINTS OF MULTIPLE WINDOW REGULATOR FAILURES ON THESE JEEP VEHICLES. I CONTACTED JEEP CUSTOMER SERVICE AND INQUIRED ABOUT WHEN THEY MIGHT CONSIDER A RECALL, AND DID NOT RECEIVE A CLEAR ANSWER. MY FAMILY ALONE HAS REPLACED FIVE JEEP WINDOW REGULATORS AND MANY MORE PEOPLE ARE FACING THE SAME EXPENSIVE PROBLEMS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.