Complaint 627105

Complaint Summary

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

Owner Narrative

THE 2001 JEEP, WHICH HAS 56,000 MILES HAS HAD THE FRONT ROTORS REPLACED THREE TIMES, AND THE CALIPERS ONCE. THE SERVICE TECHNICIAN AGREED THAT THERE WA S SOMETHING WRONG, BUT THEY HINTED ABOUT OUR DRIVING HABITS. YOU KNOW THIS CAN HAPPEN WHEN YOU DRIVE A LOT IN THE MOUNTAINS. WE PURCHASED IT IN DENVER, CLOSE TO THE MOUNTAINS. HOWEVER WE LIVE ON THE EASTERN PLAINS, AND WE HAVE NEVER TOWED ANYTHING, BUT WE HAVE THE TOWING PACKAGE. THIS LAST TIME WE HAD THE FRONT ROTORS REPLACED, AND IT TURNS OUT THAT THE PADS WERE FINALLY WORE ON THE REAR. IT IS AMAZING THAT THE LIFE OF THE PADS IS THREE TIMES THAT ROTOR. I KNOW THAT BRAKES ARE WEARABLE ITEMS, BUT REPLACING THE ROTORS BEFORE THE PADS IS LIKE BUYING THREE SETS OF WHEELS BEFORE THE TIRES WEAR OUT. I CALLED DAIMLER CHRYSLER, AND I SIMPLY WANTED SOME ADVICE, BUT THE LADY HUNG UP ON ME. I CALLED BACK AND FINALLY GOT SOMEONE TO DOCUMENT SOME ITEMS. MY WIFE AND I HAVE PAID OVER $1,500 OUT OF OUR POCKET, AND THE SERVICE TECHNICIAN SAID, WITHOUT HESITATION, THAT THIS WILL HAPPEN AGAIN. HE WOULDN'T DOCUMENT ANYTHING FOR US. ALL I WANT TO DO IS FIX THE PROBLEM SO IT WON'T HAPPEN AGAIN. WHAT CAN OUR FAMILY DO? *AK

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.