Complaint 2261752

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

All left rear wheel studs sheared off while traveling at 70mph 325 miles from home. This catastrophic failure was the direct result of recall Y26 not being preformed by Chrysler Corporation. This unsafe condition placed me and others on the highway in an extremely dangerous situation. When I was first notified of this recall I went to the dealer where I purchased the truck and was told the parts were on back order and they would notify me when the parts came in. That was in 2020. Since then I have been to three different dealers who told me the same thing. Parts never came in. Now my truck is disabled far from home and the dealer is telling me that he has only one out of four kits necessary to complete the recall. The other kits are back ordered with not date of expected arrival. I asked if that meant a week, month, or what time frame and his reply was he did not know. He did state that he didn’t expect them this year! I was stranded 325 miles from home, had to sleep along side the busy Highway with cars and semi trucks whizzing by me less than 10 feet away all. Ight and half of the next day.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.