Complaint 2261742
2021 FORD EXPLORER • SERVICE BRAKES • incident Oct 1, 2026
- Complaint ID
- 2261742
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2021
- Component
- SERVICE BRAKES
- Incident Date
- Oct 1, 2026
- Date Received
- Oct 29, 2026
- Data As Of
- Nov 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
The brake pedal on my 2021 Ford Explorer intermittently sticks or fails to return to its upright position after being depressed. This mechanical binding and failure to release changes drastically with seasonal weather transitions and ambient temperature drops. When the vehicle or the outside air is cold, the pedal requires me to physically hook my foot underneath the pedal arm to pull it back up so that the brakes fully disengage. This creates a severe safety hazard, as the brakes remain partially applied or sluggish to respond, which causes unexpected vehicle deceleration, brake drag, and a delayed throttle response when trying to accelerate. The vehicle is unpredictable to drive in traffic. The vehicle has been inspected, and the issue is characteristic of an internal manufacturing defect or tight tolerances within the Electronic Brake Booster (EBB) assembly under temperature fluctuations, similar to the issues addressed in Fordâs prior Customer Satisfaction Program 20B51.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.