Complaint 2261737

Complaint Summary

STEERING

Owner Narrative

About 4 weeks ago I began to notice my brakes grabbing and they have gotten worse. I read that there may be a glitch in the internal rod position sensor calibration within the Electronic Contact Module ( EBCM).I wasn’t told if they put car on computer to update / calibrate the module software. I read nothing in paper work I received that anything was done with my brakes. When I drove it home today the brakes grabbed. My biggest concern or scare is that I almost had a catastrophic head on collision. In addition to that I had 7 near misses. This happens when the car is hot or cold. My steering wheel will lock up and when steering wheel locks up, the car will swerve left or right and then right or left, sometimes crossing the center line. I have been aware my 2025 Chevy Trax LT, which cost me $31,000.00 just 6 months ago, brand new , was being recalled. But Wittmeier Chevy, the service technician said there was not a recall. I was dumb founded and I thought they were rude to me, like I didn’t know what I was talking about. The recall number is A262554903 is for the back-up camera recall. The service technician got my car and should me the lane assist button. I can tell you I never ever saw it on and when it’s on that’s when lane assist is on. One would think I would see it when I am at least night driving but I have not. I was told the lane assist can gently nudge a steering wheel , but it never locks up the wheel. I read it’s a severe mechanical steering rack or a lock - up in the steering column. I did ask for a loaner when I dropped off my car but I was told a”N0” which really bothered me 1) it was purchased just 6 months ago 2) new client 3) I read it’s a critical safety defect.i asked how many cars they sold in a month and was told 200, I bit my tongue and thought, wow, cheap sakes, no concern about my safety, I don’t want this car at ALL. All I see is more going wrong with it. I think they turned on that lane assist light. They can buy back my Chevy tomorrow

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.