Complaint 2261731

Complaint Summary

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Owner Narrative

I was driving steadily on the freeway in slow moving traffic at 20-30 miles and had a lot of distance between me and the car in front. There was a sudden jolt and it appeared the vehicle was attempting to brake unexpectedly. If my foot had not been on the accelerator, I believe the vehicle could have come to a sudden, complete stop, potentially causing the vehicle behind me to rear end my car. Several months, before this incident, the Collision Mitigation Braking System and Lane Assist warning alerts would sound while I was driving on the freeway. This happened at two separate times. The sudden alarms are startling, and I cannot safely read the dashboard messages while driving. I am forced to slow down or pull over to check what is wrong, creating additional safety risks. I have a scheduled appointment with the Dealer this weekend due to the sudden braking however, I've brought this issue up with the service department in the past with the warning lights and they don't seem to have a definitive answer as to what is causing it. I have less than 20,000 miles on this vehicle.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.