Complaint 2260636

Complaint Summary

WHEELS

Owner Narrative

Vehicle: 2022 Honda Accord Hybrid Sport (VIN: [XXX]) Dealer: Rauli Auto Import LLC (Paterson, NJ, License [XXX]) Odometer at Sale: 141,836 miles Description of Severe Safety Defect and Resulting Accident: On October 16, 2026, this 2022 Honda Accord Hybrid was purchased from a used car dealership. The vehicle was delivered to the consumer with severe, pre-existing, and undisclosed braking system defects that made the vehicle an immediate safety hazard on public roads. On [XXX], just days after taking delivery, the vehicle was brought to an independent, licensed mechanic (Mega Auto Diagnostic Inc., Invoice [XXX]) due to severe handling and braking concerns. Following a certified inspection, the licensed technician officially documented catastrophic pre-existing safety failures on the vehicle. The mechanic certified that the vehicle had an active engine leak, completely failed front brakes, and completely worn-down rear brakes and rotors. The dealership sold the vehicle in a hazardous condition without performing mandatory safety inspections. Days after the mechanic's diagnosis, while attempting to park the vehicle, the pre-existing braking system failure caused a complete braking malfunction. The brakes did not respond as intended to slow down the vehicle, causing the driver to lose stopping control and collide with another parked vehicle. Furthermore, the dealership provided completely incorrect, mismatched insurance policy paperwork at the time of sale. When the consumer contacted the insurance provider to process the accident, the insurer flagged a profile error due to the mismatched data entered by the dealer, leaving the driver completely exposed at the moment of the mechanical failure and collision. The dealership has reacted with hostility, verbally insulted the consumer, and refused to accept the surrender of this dangerously defective vehicle or unwind the sales contract INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.