Complaint 2260153

Complaint Summary

WHEELS

Owner Narrative

I purchased my 2023 Lucid Air Touring new in April 2023. The vehicle began experiencing defects at approximately 1,100 miles, and numerous mechanical, electrical, and software problems have continued throughout my ownership despite repeated visits to authorized Lucid service facilities. Door Locks and Security Malfunctions: The vehicle has randomly unlocked itself, with the exterior door handles extending even when the key was more than 25 feet away. The vehicle has also displayed warnings that passive unlocking was disabled, requiring manual operation. The door handles have been slow or inconsistent in responding to both the key fob and phone key. Lucid replaced all four exterior door-handle mechanisms, but technicians were unable to reproduce the random unlocking problem. This raises serious concerns about vehicle security and the reliability of the locking system. Vehicle Failing to Start: I have experienced instances in which the vehicle would not turn on or respond as expected. An unpredictable failure to start creates concerns about reliability and the possibility of being stranded. Unresponsive Screens and Electronic Systems: The vehicle’s displays have intermittently malfunctioned. The instrument cluster has remained blank and unresponsive for several minutes after startup, and the cockpit display has exhibited abnormal red discoloration. I have also experienced screen responsiveness problems. These malfunctions are particularly concerning because important vehicle information and controls depend on the electronic displays. Audio and Volume Control Failures: The music volume controls have repeatedly stopped functioning normally. At times, the volume could only be adjusted by navigating through the touchscreen settings rather than using the normal controls. These failures have continued intermittently. Connectivity and Bluetooth Failures: The vehicle has experienced frequent connectivity problems involving the Lucid mobile application, phone integratio

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.