Complaint 2259728
2025 JAYCO FIFTH WHEEL PINNACLE • WHEELS • incident Jul 23, 2026
- Complaint ID
- 2259728
- Make
- JAYCO FIFTH WHEEL
- Model
- PINNACLE
- Model Year
- 2025
- Component
- WHEELS
- Incident Date
- Jul 23, 2026
- Date Received
- Oct 22, 2026
- Data As Of
- Nov 1, 2026
Complaint Summary
WHEELS
Owner Narrative
**System/Component Failed & Inspection Status:** Frame/Chassis Structure, Axles, & Suspension. Structural I-beam frame warpage (1 1/8" out of cross-diagonal square; 4 7/8" hanger placement variance), frame weld cracks, flattened leaf springs, bent spindles, and repeated shearing/loss of wheel lug studs and complete wheels in transit. **Available for inspection:** Yes, stored at Aces Auto & Trailers in Cortez, CO with full photo/video/measurement records. **Safety Risk:** Heavy-duty wheel assemblies sheared off at highway speeds on 3 occasions. Most recently ([XXX]), both passenger-side wheels detached in rapid succession on the highway, creating an immediate, life-threatening projectile risk to surrounding traffic. Attending State Highway Patrol kept us roadside 10+ hours and warned it was sheer luck no major crash or fatalities occurred and highly recommended reporting to NHTSA. **Confirmed by Dealer/Service Center?** Yes. **Aces Auto & Trailers (Cortez, CO)** confirmed 1 1/8" frame variance and weld cracks forcing the rear axle to "walk" out of alignment, generating extreme lateral shear that snaps lug studs. They declared the frame a total structural loss. **Beautiful AZ RV Repair (Jayco Authorized)** confirmed a bent axle spindle, ungreased bearings, and flattened leaf springs. **Kingâs Diesel (LA)** confirmed complete lug shear. **Inspected by Manufacturer, Police, or Others?** Yes. **Lippert Components** inspected [XXX] (WO #[XXX]), recording frame misalignment, cracked welds, and body separation. **State Highway Patrol** managed the highway scene and advised filing with NHTSA. **Symptom progression:** July 2025: Severe, abnormal inside-edge tire wear exposing steel belts on factory-installed wheels/tires. May 2026: Rear passenger-side wheel sheared completely off at highway speeds without prior warning. [XXX]: Sudden, simultaneous detachment of both passenger-side wheels on the highway within 200 miles of leaving a repair facility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.