Complaint 2257428

Complaint Summary

TIRES

Owner Narrative

All tires have upper side wall and tread cracks and tears. This is causing the tread to fall off in pieces and chunks of tire tread with a size of 1 inch diameter or more are going is missing and the tire wire mesh underneath the tread is exposed. All tires have similar issues and several tread areas have signs of tread peeling and about to fall off. Tire issue was reported to Tesla at around 6,000 miles when a tire rotation was refused from local tire shop. I took vehicle in for service and Tesla did nothing about it. I took truck back again at around 7,000 miles and the issue again was ignored and they told me to deal with manufacturer. I called manufacturer and they only offered a partial credit but I am responsible for full tax, disposal and labor. The tires currently have about 7,500 miles and my truck in only 15 months old. Looked online for researched and there are many other cybertruck owners experiencing the same exact issue with tire tread separation. Internet sources state the problem is due to Dry Rot which causes tire tread separation, cracking and separation of internal foam sound insulation. Several owners have experienced tire blowouts and most also are unaware of tire issue and only become aware when in process of tire rotation which is recommended at about 6,250 miles

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.