Complaint 2257056

Complaint Summary

WHEELS

Owner Narrative

My 2022 Honda Civic Sport is affected by NHTSA Safety Recall 24V-744 (Honda Campaign SJS) for the steering gear. On SXXX, an authorized dealership (Honda City Chicago) officially diagnosed my vehicle with an "INTERNAL FAILURE CAUSING A KNOCKING TYPE OF SOUND" within the steering rack assembly, indicating it requires a complete replacement estimated at $4,680.27. Despite having an open recall for this exact steering gear defect, Honda Corporate (Case Manager [XXX], Case #XXX) formally denied covering the repair, falsely claiming that the problem is not covered and that the vehicle is out of warranty. The vehicle experiences a permanent knocking noise when turning the steering wheel from a stop. This defect has caused severe, uneven, and premature wear on all 4 tires (Walmart purchase less than a year old), completely destroying them and making the vehicle lose alignment immediately after service. Honda is refusing to perform the mandatory safety recall repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.