Complaint 2256457

Complaint Summary

TIRES

Owner Narrative

The read passenger tire Dunlop 255/60R18 100H exploded while driving at approx. 30miles/hour. The tire did not have any punctures and did not hit any board walk. No previous warning whatsoever. A portion of the tire side broke apart, resulting in a kind of rubber tongue. The vehicle is new Subaru Outback with approx. 600 miles, one month old. The tire was changed for the spare tire and brought to the Dealership (Gerard in Naperville, IL). Issued reported in writing to Dealership and later to the Subaru Customer Advocacy Department, which opened an internal case (#XXX). Two pictures were attached to the report. I do not know, if the tire was subjected to any inspection by the dealership or the manufacturer. It was manufactured in [XXX]. The tire did not have Warranty from Subaru and I had to pay $241.02 for a new tire, incl. balance and mount. There were no symptoms or warnings prior to the event. It just exploded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.