Complaint 2256321

Complaint Summary

TIRES

Owner Narrative

I bought 4 new General Grabber HT tires 255/65 R 18 I have only driven on them for 13,000 miles and the tires shake and have wear on them. The shaking through my car out of alignment, caused my rear suspension Toe links to need replaced and my passenger front tie rod to fail. I had to pay Johns Tires of Eaton Ohio wanted to charge me over $500 to have my SUV aligned, replace rear suspension toe links and balance the tires. This is absurd after I paid 1000 for these tires at Johns tires. They wanted me to wait another 3 weeks because they did not have an opening, yet they claim to do Walkins. For my safety, I had to contact another dealer who had to replace the suspension toe links, right front tie rod end, balance my tires and perform a certified alignment. Due to tire vibration of the General Grabber HT Tires 255/65 R 18's my tires already have signs of excessive wear, and I had to pay another $725 for parts and labor. If I had not gone to another service center, I could have been driving, and my suspension toe links given way or my tie rod could have broken due to the tire vibration. The car dealer confirmed the tire vibration and wear on the suspension toe links and tie rod as well as the tires due to tire vibration.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.