Complaint 2255914

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

Formal complaint regarding improper recall repair of a 2021 BMW X3 and request for assistance. Dear Administrator, I am writing to submit a formal complaint regarding my 2021 BMW X3 and the handling of a recall-related starter replacement performed by BMW of Gwinnett. After taking the vehicle in for the recall repair, I later became stranded out of state when the vehicle would not start. I paid 165 dollars to have my vehicle towed to BMW of Greensboro in Greensboro, North Carolina. That dealership has stated the starter was not installed correctly and that approximately 740 dollars is required to correct the problem. I am extremely concerned that a repair performed in connection with a safety recall was allegedly completed improperly. I am requesting assistance and appropriate review regarding the following matters. One, review of the original repair. Two, correction of the repair at no additional cost to me. Three, reimbursement of the 165 dollar towing expense. Four, prompt attention to this matter to resolve the alleged repair issue. Five, review of any potential safety concerns related to this reported installation problem. I relied on an authorized dealer to perform the recall-related repair correctly. Instead, I've experienced a breakdown while traveling, unexpected costs, and significant distress. Thank you for your time and consideration.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.