Complaint 2254659

Complaint Summary

TIRES

Owner Narrative

I purchased four tires for my truck from Firestone, each rated for 60,000 miles. After approximately 30,000 miles, all four tires developed microcracking and visible damage. I suspect the issue may be related to the quality or composition of the materials used. I contacted the Firestone location where I had previously taken my vehicle for maintenance and tire service to have the tires inspected. While an employee was assisting me, I showed him photographs of the tires on the side of the computer counter to start the process to replace them, then manager approached to me rudely and disrespectfully asking me to go to the front, replaying to him : I am showing pictures of my tires asking me to leave the store just for that. Afterward, I had the tires inspected at Costco, where I was advised to replace them as soon as possible because represent a safety issue. For the safety of my family and myself, I replaced the tires for another brand. I subsequently filed a complaint with Firestone’s corporate office, but Firestone has declined to take responsibility for the condition of the tires asking to refund me the money I paid for the tires and a relief for the way I was treated. I am attaching pictures to show the condition of all tires and PDF File an email from Firestone.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.