Complaint 2253418

Complaint Summary

SUSPENSION

Owner Narrative

Upon auto inspection, I was informed that the subframe of the van was rotted and needed to be addressed. As the vehicle was not put into service until 2017, the van had less than 7 years on it at the time yet this bolt in member which supports the front lower control arms as well as the steering rack was severly compromised. Due to financial constraints, the member wasn't replaced until recently at which point there were multiple locations that the decay was so severe that one could fit both hands through the voids created by the rust. I spoke numerous times with Ford customer care which quoted body, not frame, rust through warranties. The cost to replace this is well over $3k and most dealerships refuse to do them. As has been reported to you before, this item has such a history of rust through that there is an open class action suit. I was lucky. The issue was found and repaired, at great expense, before either my steering or suspension failed.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.