Complaint 2245255
2021 BMW X3 • FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING • incident Jul 1, 2026
Complaint Summary
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Owner Narrative
The contact owned a 2021 BMW X3. The contact stated that while driving 25 MPH, the vehicle in front suddenly stopped, and the contact moved over to the left lane and into the grass due to incoming traffic. The vehicle was 50 to 100 feet from a tree, and the vehicle crashed. The contact stated that the braking system and Forward Collision Avoidance failed to operate as designed. The driver's left arm was fractured. Medical attention was provided. The driverâs arm was still in a cast. The vehicle was deemed a total loss by the bank. The driver test drove a 2024 and 2025 BMW X5, and the Forward Collision Avoidance feature failed to operate as needed. The vehicle was towed. There was smoke coming from the driverâs side front of the vehicle. The air bags deployed, and there was smoke coming from the air bags. BMW customer service was contacted, but no assistance was provided. The failure mileage was 74,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.