Complaint 2240025
2020 TOYOTA HIGHLANDER • FORWARD COLLISION AVOIDANCE: WARNINGS • incident Aug 8, 2026
- Complaint ID
- 2240025
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2020
- Component
- FORWARD COLLISION AVOIDANCE: WARNINGS
- Incident Date
- Aug 8, 2026
- Date Received
- Aug 27, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
FORWARD COLLISION AVOIDANCE: WARNINGS
Owner Narrative
Incident: [XXX] Conditions: Clear daylight, dry pavement, normal highway conditions Crash/Injuries: Allstate Claim #[XXX]; several people injured At approximately [XXX], I was driving my 2020 Toyota Highlander Hybrid at about 55 mph in the slow/right lane. The vehicle ahead suddenly made a hard stop. I immediately and forcefully applied the brakes for an emergency stop. My front-seat passenger, [XXX], also saw the danger and yelled for me to stop at the same time. Based on our recollection, approximately five seconds elapsed between his warning and the collision. Despite the rapidly closing distance, the Toyota Pre-Collision System (PCS) did not appear to activate. There was no audible warning/beeping, no flashing red warning, and no âBRAKE!â indicator on the dashboard. This was also observed by [XXX] and [XXX], who was seated in the second row and is particularly attentive to warning signals. The vehicle also did not appear to provide any automatic emergency braking or brake-assist intervention. Despite my immediate and forceful braking, the vehicle did not stop in time and collided with the vehicle ahead, causing significant damage and injuries. The forward-facing sensors and windshield were clean and unobstructed. There were no dashboard warning lights or known system malfunction indicators before the crash. I purchased the Toyota Plus service package after completing the required maintenance during the initial coverage period. All scheduled maintenance and inspections were performed on time by certified Toyota technicians. I was repeatedly assured that the vehicle, including the braking system, was operating normally. I request that NHTSA investigate the possible failure of the PCS, forward collision warning, automatic emergency braking/brake assist, and their integration with the braking system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.