Complaint 2240010

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I am filing this complaint regarding my new Honda Pilot with only approximately 300 miles. The vehicle has multiple serious problems that I believe should be investigated as potential safety defects. Steering/Rack Clicking: The steering system produces a loud clicking/rattling noise that sounds like loose marbles, especially at low speeds and during slow turns. This appears to come from the steering rack/steering assembly. There are multiple reports from Honda Pilot owners on online forums describing the same or very similar steering noise dating back to the 2023 redesign. It is extremely concerning that the issue continues in newer vehicles. A potential defect involving the steering system could affect steering control and represents a serious safety concern. Transmission Jerking: The transmission jerks, lurches, and rocks the vehicle at low speeds, particularly when shifting into Drive, Reverse, and between 1st and 2nd gear. There is sometimes hesitation followed by an abrupt engagement. Unexpected movement during parking, reversing, or stop-and-go traffic could create a safety risk. A/C Not Cooling: The A/C is not properly cooling the cabin and has a condenser/refrigerant leak. In extreme temperatures, inadequate cabin cooling can also become a safety concern, particularly for children and other vulnerable passengers. It is unacceptable for a vehicle with only 300 miles to have these significant issues. Given the multiple owner reports and the apparent persistence of the steering problem across model years, I strongly believe NHTSA should investigate these complaints and determine whether Honda should be required to conduct a safety recall. Honda should not wait for accidents or injuries before taking action. If these are widespread defects, Honda should issue a recall and provide a permanent repair to affected owners. I am requesting that NHTSA investigate these issues and take appropriate action to protect Honda Pilot owners and the public.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.