Complaint 2235940

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

COMPONENT/SYSTEM THAT FAILED: The service brakes failed to stop the vehicle. While reverse-parking at low (parking) speed, I applied the brake pedal and the vehicle did not stop as expected, resulting in contact with an object and vehicle damage. The vehicle is available for inspection upon request; it has been preserved and driven only minimally since the event. HOW SAFETY WAS PUT AT RISK: The brakes failed with no warning. Had a person been behind the vehicle, the failure to stop could have caused injury. This is the only vehicle for a family with three children who are regularly transported in it, and I no longer feel safe driving them. REPRODUCED/CONFIRMED BY A DEALER OR SERVICE CENTER: Not yet. INSPECTED BY MANUFACTURER/POLICE/INSURANCE/OTHERS: The insurer opened and then denied the claim and stated that no vehicle telemetry/data was available to preserve. No independent forensic inspection has occurred yet. Police did not attend. WARNING LAMPS/MESSAGES/SYMPTOMS PRIOR TO FAILURE: NONE. There was no warning light, no alert message, and no audible signal before or during the event. The parking sensors did not beep as they normally do. No ABS or brake warning light appeared at any time before or after. ADDITIONAL RELEVANT DETAIL: Approximately one week earlier, the front lower control arms were replaced. It is UNKNOWN whether the ABS wheel-speed sensor or related wiring was affected; the vehicle displayed no related warning at any time. No injuries occurred.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.