Complaint 2235101

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission downshifted and upshifted erratically. The power train and check engine warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train), and the vehicle was taken to the dealer, where the PCM software update was performed; however, the failure persisted. The contact later received a notification that the molded leadframe would be replaced as necessary under an extended coverage program. The vehicle was returned to the dealer, where it was diagnosed that the leadframe had failed and needed to be replaced; however, the contact was informed that the repair was not covered under the program because the diagnostic trouble codes did not meet the required specifications. The contact stated that the manufacturer failed to honor the recall repair. The manufacturer was notified of the failure and informed the contact that the repair would be at the owner's expense, and the contact was advised to retain the receipts. The vehicle was not repaired. The failure mileage was approximately 168,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.