Complaint 2234981
2020 CHEVROLET TRAX • ELECTRICAL SYSTEM • incident Aug 21, 2024
- Complaint ID
- 2234981
- Make
- CHEVROLET
- Model
- TRAX
- Model Year
- 2020
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Aug 21, 2024
- Date Received
- Aug 12, 2026
- Data As Of
- Nov 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
My 2020 Chevrolet Trax has experienced recurring brake problems for approximately two years. The issue involves the brake pedal becoming unusually resistant and the vehicle failing to brake normally when I apply the pedal. The vehicle and affected components are available for inspection. My first known documented occurrence was August 21, 2024, one day after I picked up the vehicle from AutoNation Chevrolet. I had dropped it off July 29, 2024, and picked it up August 20, 2024, after it was diagnosed and repaired for reduced-power issues, including shaking while driving. On August 21, 2024, I was driving normally when I attempted to brake. The brake pedal suddenly became resistant and the vehicle would not stop normally. I repeatedly pressed the brake pedal without resolving the problem. I pulled the emergency brake and waited. Approximately five minutes later, the dashboard displayed a âService StabiliTrakâ warning, along with the ABS and check-engine lights. After the warning lights appeared, the brakes began functioning normally again. This is the first occurrence I personally documented on my phone to my knowledge. Over the past two years, I have taken the vehicle to the dealership and/or Big O Tires approximately 15 times for service and repairs, including work I was told could help resolve the issue. These visits also included routine services such as tires, oil changes, and emissions testing. Despite repeated service and recommended repairs, the brake problem continues. The vehicle is currently at the dealership as of August 11, 2026, being diagnosed for the same recurring brake issue. This problem has repeatedly placed my safety, the safety of my 6-year-old child, and the safety of other drivers and pedestrians at serious risk. The intermittent loss of normal braking makes it difficult to safely stop or avoid a collision. I have repeatedly sought professional assistance, but the underlying issue has not been permanently resolved.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.