Complaint 2234881

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted to a lower gear, causing the powertrain warning light to illuminate. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train), and the vehicle was taken to a dealer where the PCM software update was completed; however, the failure recurred two days later. An independent mechanic was contacted, but the contact later received a remedy notification letter that the molded leadframe would be replaced as necessary under an extended coverage program. The vehicle was returned to the dealer, where it was diagnosed and determined that the leadframe had failed and needed to be replaced; however, the contact was informed that the repair was not covered under the recall or program because the diagnostic trouble code did not match the required specifications. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the manufacturer had failed to honor the recall repair. The vehicle was not repaired. The failure mileage was approximately 185,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.