Complaint 2234321

Complaint Summary

STEERING

Owner Narrative

Yes. Here’s a tighter version designed to stay **under 1,800 characters including spaces** while retaining the key safety facts. I am reporting a serious front suspension failure on my 2023 Tesla Model Y. A bolt fell out near the front control arm/lower suspension bushing area. Tesla’s service invoice confirms the vehicle required pickup from my driveway “due to a bolt falling out near the front control arm bushing area.” The vehicle is available for inspection, although I do not know if Tesla retained the replaced parts. This was a serious safety risk because a front suspension failure could affect steering, wheel position, and vehicle control. Fortunately, it occurred on my residential street near my home. Had this happened at highway speed with my family in the vehicle, the consequences could have been catastrophic. Tesla inspected and repaired the vehicle, replacing the front lower lateral and compliance links on both sides and performing an alignment. Tesla’s written diagnosis states the issue “stemmed from a loose component in the front suspension system.” However, I was verbally told the failure resulted from striking a curb or pothole. There was no apparent impact damage to the body, tires, rims, or undercarriage. My insurance adjuster later contacted Tesla and was reportedly told there was NO evidence the vehicle struck anything. My claim was denied as a result. Tesla’s written repair documentation also contains no mention of impact or collision damage. I received no warning lamp or dashboard message before the failure. The significant symptom was the suspension bolt falling out. I am concerned that a critical suspension component became loose without evidence of impact. I ask NHTSA to investigate whether this could be related to a broader Model Y suspension or fastener safety issue.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.