Complaint 2233520

Complaint Summary

POWER TRAIN

Owner Narrative

My truck locks into a gear when driving, usually 3rd or 5th gear, but at times 1st or 6th gear. When I stop at an intersection it's difficult to start moving. At times it'll clear after driving awhile, but not always. Sometimes stopping and restarting the truck will help in the moment, but not always. This is a serious safety issue, especially when highway driving, or trying to start from a stop in traffic at an intersection. I took it to the dealer under the NHTSA Recall No.: 26V237. This didn't help the issue, and upon researching the issue I discovered that the Slead frame was the issue. so I took it back to the dealer and they did a diagnostic on it and said it was the Lead Frame, however, the proper code for that recall didn't appear so they would not replace the lead frame for me. The service manager advised me that he would submit it for the recall, however he has had three other vehicles in a week that were having the same issues, and Ford denied the repair. This is obviously not an isolated problem, and should be researched further and possibly a separate recall needs to be established for it.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.