Complaint 2232188

Complaint Summary

SUSPENSION

Owner Narrative

While parking my Tesla in my driveway, I suddenly lost the ability to steer the vehicle. After exiting the vehicle, I noticed that the front driver’s side wheel was locked. I looked underneath the vehicle and observed that components of the front suspension had collapsed. The vehicle could not be driven and required towing to a Tesla Service Center. Tesla repaired the vehicle under the manufacturer’s warranty at no cost to me. Immediately before arriving home, I had been driving on the highway with my children in the vehicle. If this suspension failure had occurred while traveling at highway speed instead of while parking, it could have resulted in a loss of vehicle control and a serious crash. I am submitting this report because I believe this represents a significant safety concern. The Tesla service invoice does not accurately reflect the concern I reported. I did not bring the vehicle in because of a noise or vibration. While parking in my driveway, I suddenly lost steering, the driver’s front wheel locked, and the front suspension collapsed, leaving the vehicle undrivable. The vehicle was towed to Tesla. Tesla replaced multiple front suspension components under warranty, including both front lower compliance links, both front lower lateral links, and the left front halfshaft. The attached photos show the vehicle before it was towed. I suddenly lost steering while parking, the driver’s front wheel locked, and the vehicle became undrivable. Although the Tesla invoice lists the concern as “noise or vibration,” the vehicle was actually towed because of this suspension failure.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.