Complaint 2229919

Complaint Summary

SERVICE BRAKES

Owner Narrative

Subject: Complaint Regarding Delayed Safety Recall Repair – 2018 Ram 5500 (Recall C4B / NHTSA Recall 24V-896) I own a 2018 Ram 5500 Chassis Cab, VIN [XXX]. My truck is subject to Safety Recall C4B (NHTSA Recall 24V-896) involving the ABS Hydraulic Control Unit (HCU). I have attempted to have this safety recall completed, but the repair has been delayed because the required replacement part has reportedly been unavailable. This is a federally mandated safety recall involving the vehicle’s braking system. I am concerned that I have been unable to obtain the required repair within a reasonable period of time. The continued delay creates uncertainty about the safe operation of my vehicle and prevents me from having the recall corrected as required. I request that NHTSA investigate the availability of recall parts and the length of time owners are being required to wait for completion of this safety recall. I also request that NHTSA review whether the manufacturer is meeting its obligations to provide a timely remedy for affected vehicles. Vehicle Information: * Year: 2018 * Make: Ram * Model: 5500 Chassis Cab * VIN: [XXX] * Recall: C4B / NHTSA Recall 24V-896 Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.