Complaint 2229597

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

Vehicle Safety Hazard & Recall Remedy Denial Recall: 26S28 / NHTSA Campaign 26V237 Summary of Issue: I am experiencing active, unsafe vehicle symptoms directly tied to Recall 26S28, including intermittent transmission signal loss, warning lights, and abrupt downshifts while driving. I initially contacted Ford in April/May 2026 immediately following the recall notice, but was informed no remedy or repair parts were available at that time, forcing me to operate a vehicle with a known driveability and safety hazard for three months. Now that the vehicle is at the dealership, Ford is refusing to perform the physical lead frame replacement under the recall/field action solely because the vehicle has not latched a permanent Diagnostic Trouble Code (DTC), despite the technician confirming physical hardware failure. Safety Impact & Systemic Failure: 1. Defect Root Cause: The lead frame degradation is the primary root physical defect of Recall 26S28, not secondary damage. 2. Unreasonable Safety Risk: Forcing drivers to operate vehicles experiencing active downshifting and loss of drive power until a specific DTC latches poses an immediate highway crash hazard. 3. Inadequate Remedy Program: Ford’s requirement for a specific stored DTC creates an unreasonable barrier to recall execution, denying necessary hardware repairs to vehicles experiencing the exact safety failure described in the recall. Ford must be held accountable for providing a functional physical remedy for vehicles exhibiting active recall symptoms, regardless of whether a transient electrical fault registered a permanent DTC code.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.